Post new topic Reply to topic  [ 1 post ] 

Board index : TeleFlow Forums : General

Author Message
 Post subject: analog in and analog out
PostPosted: Mon Nov 04, 2013 2:32 pm 
Offline

Joined: Mon Nov 04, 2013 1:24 pm
Posts: 1
I want to automate a call center that operates between incoming calls and remote support. So the computer has one analog line in and one analog line out. The caller is auto routed to the current remote support operator. The call is logged and recorded automatically. Recordings are available over the internet.

We have full day coverage, with 3 shifts around the clock. We want the incoming remote support operator to be able to dial in at start of their shift and change the auto call out number to their number, so that they receive all calls during their shift.

The remote support operator also places calls to other parties. Different parties depending on the need. We would like to record them as well. If possible, the system is called by the remote call operator who designates the other number to be called. So this call also passes through the system and is recorded.

Can this be set up with TeleFlow? Or has it already been written as part of a program that is available to buy?


Back to top
 Profile  
 
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 1 post ] 

Board index : TeleFlow Forums : General


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
cron
Style by Midnight Phoenix & N.Design Studio
Powered by phpBB © 2000, 2002, 2005, 2007 phpBB Group.