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| Call progress detection http://teleflow.org/phpbb/viewtopic.php?f=1&t=159 |
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| Author: | saugortgarcia [ Fri Jul 23, 2004 9:15 am ] |
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Hi, we need deploy an outbound solution based on teleflow . <br> <br>We like to know if Teleflow is capable of detect if an outgoing phone call was answered by human, a voice machine, fax machine and/or detect a busy tone, non existent tone, etc? <br> <br>Thanks |
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| Author: | Chris [ Mon Jul 26, 2004 10:28 am ] |
| Post subject: | |
Yes and no. <br> <br>TeleFlow (automated systems in general) cannot differentiate between an answering machine and a human. However, it can provide you with a measurement of the initial voice length of the answering party. A typical person answers with "Hello", while a machine is more likely to say, "Hello, you've reached etc". If you determine anything over 2 (you may need to tweak this number) seconds to be a machine, you can "simulate" answering machine detection (which is what you get with any answering machine detection). This feature is currently only available on the NMS hardware platform. <br> <br>TeleFlow can differentiate on other things as well, such as fax, busy signal, SIT, and wait X rings before giving up. |
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