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| URGENT PLS: Dropped calls/no content http://teleflow.org/phpbb/viewtopic.php?f=1&t=542 |
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| Author: | susan.burkley [ Mon Jul 07, 2008 5:19 pm ] |
| Post subject: | URGENT PLS: Dropped calls/no content |
We are finding that intermittently calls get place with no content or they hang up prematurely. I sent log files to Shauna of the 'initial', which is direct from webservice to db and the 'reset', where we had to change the status in the db so the call would kick off again essentially, calls work great after we reset, but they are either empty or they prematurely hang-up on the initials. This is highly impactful to production - pls help asap! Thanks in advance, |
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| Author: | Tim [ Wed Jul 09, 2008 5:32 pm ] |
| Post subject: | Re: URGENT PLS: Dropped calls/no content |
Hi Susan: I see there is no response posted, but I know Chris has been working a couple issues with you. I take it this is being handled in the other threads that you and he have going. If that is not the case, please post more detail and we'll see what we can do. Thanks. |
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| Author: | susan.burkley [ Wed Jul 09, 2008 5:50 pm ] |
| Post subject: | Re: URGENT PLS: Dropped calls/no content |
I think this will be resolved if the lines stop restarting like they have (which is in another thread). Currently, I have a scheduled task that hourly stops and restarts the TeleFlow service - although, this isn't the ideal solution, our lower volumes allows it to be a quick 'fix'. Thanks a lot for your follow-up, Tim. |
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