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| What happens when IVR application is stopped? http://teleflow.org/phpbb/viewtopic.php?f=1&t=62 |
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| Author: | sjansson [ Sat Sep 20, 2003 6:24 pm ] |
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Question when evaluating the Engenic teleflow software: <br> <br>An issue we have seen with some IVR software is that when lines are stopped or the IVR application running is stopped, calls are still being presented to communications/network layer and as a result customers will get an engaged signal. <br> <br>My question then is, does your software when lines are stopped/application is stopped send a back-busy signal to the comms/network layer so it recognises that these ports are not available and not present calls to them? |
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| Author: | Scott [ Fri Sep 26, 2003 12:18 pm ] |
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Yes. This is actually handled by the card and the telco. When the port is engeged, the telco sees this and detects that port as busy. <br>If you are asking how to get the telco to move to another port that isn't busy you need to set up a hunt group with your telco. |
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