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| Email initiated voice mail call back http://teleflow.org/phpbb/viewtopic.php?f=1&t=938 |
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| Author: | rnrstar [ Mon Oct 19, 2009 11:51 am ] |
| Post subject: | Email initiated voice mail call back |
I'm looking for a system that can receive an email with a phone number in it and call that phone number and play a voice mail message. Essentially this is for mobile text messaging. Someone will send a mobile text message to our existing system. Our existing system can then send an email with the phone number either in the subject or the body of the email. The minimum functionality would then be that some system receives that email, calls the number and plays a pre-recorded message. It would eventually be required that a IVR capability be present so that instead of just hearing a message they can press numbers to navigate and so forth. Am I looking in the right place with CT Studio? Thanks in advance, Todd |
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| Author: | Chris [ Wed Oct 21, 2009 12:03 pm ] |
| Post subject: | Re: Email initiated voice mail call back |
TeleFlow doesn't have an email receive step, but you can still achieve with TeleFlow the ultimate result you are looking to. (That being an outbound call) Even if TeleFlow did receive emails, I would recommend against using email as a launching point for calls. For a start, you have little or no assurance that your email message was received. Setting that aside, here are some ways TeleFlow can get the phone number to call: - It could poll a database. (so, if your software receiving the text can drop a phone number in a database, TeleFlow could place your call with it) - It could poll a web service that has a list of incomplete jobs, and it could post the result back. - It could connect to a TCP Server and wait to receive a message, which in this case, could be a phone number to call. It could send a response message acknowledging it is going to call and/or the results of the call when it is completed. The IVR capability you describe (and plenty more!) is all available as well. |
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