Hello - I'm confused that I have a port already in use. This is an outbound call generated from an XML file. Everything works fine until the call is ready to exit. Any ideas?? Please help and thanks!!!

2008/04/02 11:41:51.703: Outbound_Main==>
Outbound_Call
2008/04/02 11:41:51.703: [1] START
2008/04/02 11:41:51.703: [8] Connect Point
2008/04/02 11:41:51.718: [4] Place Call
2008/04/02 11:41:51.718: Telephone Number '@OUTCALLNUM' evaluates to '6785660605'
2008/04/02 11:41:51.718: Rings before TIMEOUT '@RINGCOUNT' evaluates to '5'
2008/04/02 11:41:51.718: Do not capture answering voice length to TeleFlow variable
2008/04/02 11:41:51.718: Silence timeout is ''
2008/04/02 11:41:51.718: Empty Silence timeout defaults to none
2008/04/02 11:41:51.718: Maximum voice length timeout is ''
2008/04/02 11:41:51.718: Empty Maximum voice length timeout defaults to none
2008/04/02 11:41:51.718: Place call to 6785660605
and wait for up to 5 rings
2008/04/02 11:41:51.734: Connect on CED
2008/04/02 11:41:51.734: Do not connect on SIT
2008/04/02 11:41:51.734: Do not perform initial voice length detection.
2008/04/02 11:41:51.734: ERROR: Port already in use
2008/04/02 11:41:51.734: FATAL
2008/04/02 11:41:51.734: Attempting to jump to Fatal Error Global Event label: 'APPLICATION_ERROR'
2008/04/02 11:41:51.734: Outbound_Main<==Outbound_Call
2008/04/02 11:41:51.734: Setting system variable '@FATAL' to ''
2008/04/02 11:41:51.750: [19] Label
2008/04/02 11:41:51.750: Label: APPLICATION_ERROR
2008/04/02 11:41:51.750: [110] Run Flowchart
2008/04/02 11:41:51.750: Flowchart is 'Exit'
2008/04/02 11:41:51.750: Outbound_Main==>
Exit

If you already have a caller on the line - if your application has a Wait for Call so you can call into it, for example - you would get this error.

Alternatively, be sure that after each call is complete, before running the next run of your loop to see if the port should place a call, run a hang up step. This is not typically required, because TeleFlow takes care of the hang up for you. However, if the previous run of the Place Call step went down the FAIL path, it might have left the port in an off hook state that needs to be resolved. A Hang Up step should address this.

Hi Chris - Thanks for the quick response. This is an outbound call based on info provided in an XML file. I moved the Hangup event, I'm still getting the same error. I've basically modified the already provided Outbound call template.

Thanks!
Susan

Is this happening on a telephony card, or in TeleFlow Simulator?

Either way, please send a complete log of the error to support@engenic.com. (Run the application until you hit the error just once, and send the log output from that.)

Make the subject "DEVNET POST: Re: Port already in use", and the response will be in this thread.

I got it - was looking at the variable versus an actual 'hangup'. Problem solved! Thanks again.