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PostPosted: Wed Oct 20, 2004 10:07 am 
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Joined: Wed Oct 20, 2004 9:11 am
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Location: Burbank, CA
I have an outbound application where TF will get phone numbers from a database every day and place the calls. What do I need to do in TF to do this automatically every day without manual intervention? <br> <br>I also need a way to end the session - probably when I reach the end of the database! But if there are better techniques I sure would like to understand them! <br> <br>Also I would like the ability to specify at what time TF should initiate the outbound calling session. Once the calling session is started I can keep it going till all the records in the database are processed.


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PostPosted: Wed Oct 20, 2004 11:01 am 
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Joined: Wed Mar 19, 2003 4:28 pm
Posts: 510
Location: Canada
I would recommend that you simply have the system loop around checking the time with a Compare step. (Use the TeleFlow @TIME variable). When the current time is >= a time you specify to start placing calls, and is also <= a time to stop placing calls for the day (so you don't accidentally call someone too late in the evening), attempt to get a number from the database. If there is a number, call it, if not, wait for 5 seconds (TeleFlow Wait step, 5000 ms), and check your conditions (time and database) again. <br> <br>If you wish to also have conditions for the day of the week to place calls, use the @WEEKDAY TeleFlow system variable. For more information about TeleFlow systems variables, consult the TeleFlow help file.


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PostPosted: Wed Oct 20, 2004 11:25 am 
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Joined: Wed Oct 20, 2004 9:11 am
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Location: Burbank, CA
Thanks! That helps!


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