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Locking error while trying to delete a file http://teleflow.org/phpbb/viewtopic.php?f=10&t=534 |
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Author: | susan.burkley [ Fri Jun 13, 2008 9:12 am ] |
Post subject: | Locking error while trying to delete a file |
We've found that several times a day, TeleFlow bombs while trying to remove a file. The only resolution is to manually go in and restart the TeleFlow Server. The help documentation indicates that there should be a failure path (we used the default, out of the box outbound application), but it doesn't appear to be there. Here is the log output: 2008/06/13 11:05:34.578: Elapsed Time: 0.032 2008/06/13 11:05:34.578: [6] SQL End 2008/06/13 11:05:34.578: Handle is '1' 2008/06/13 11:05:34.578: [2] FINISH 2008/06/13 11:05:34.578: Outbound_Main<==UpdateCallStatus 2008/06/13 11:05:34.578: [130] DB Disconnect 2008/06/13 11:05:34.578: [133] Delete File 2008/06/13 11:05:34.578: File name '@PlayWav' evaluates to 'C:\InnovationRXWavs\2847.wav' 2008/06/13 11:05:34.578: Deleting 'C:\InnovationRXWavs\2847.wav' 2008/06/13 11:05:34.578: FAILURE 2008/06/13 11:05:34.578: ERROR: Missing next step 2008/06/13 11:05:34.578: FATAL 2008/06/13 11:05:34.578: Attempting to jump to Fatal Error Global Event label: 'APPLICATION_ERROR' 2008/06/13 11:05:34.578: Setting system variable '@FATAL' to '' 2008/06/13 11:05:34.578: [19] Label 2008/06/13 11:05:34.578: Label: APPLICATION_ERROR 2008/06/13 11:05:34.578: [110] Run Flowchart 2008/06/13 11:05:34.578: Flowchart is 'Exit' 2008/06/13 11:05:34.578: Outbound_Main==>Exit 2008/06/13 11:05:34.578: [1] START 2008/06/13 11:05:34.578: [8] Global Event 2008/06/13 11:05:34.578: Label is 'EXIT_END' 2008/06/13 11:05:34.578: Setting system variable '@FATAL' to 'EXIT_END' 2008/06/13 11:05:34.578: [11] Global Event 2008/06/13 11:05:34.578: Label is 'EXIT_END' 2008/06/13 11:05:34.578: Setting system variable '@HANGUP' to 'EXIT_END' 2008/06/13 11:05:34.578: [13] Compare 2008/06/13 11:05:34.578: First Value '@HOOK_STATUS' evaluates to 'OFF-HOOK' 2008/06/13 11:05:34.578: Second Value is 'OFF-HOOK' 2008/06/13 11:05:34.578: @HOOK_STATUS = OFF-HOOK? 2008/06/13 11:05:34.578: (string):OFF-HOOK = (string):OFF-HOOK? 2008/06/13 11:05:34.578: TRUE 2008/06/13 11:05:34.578: [3] Play 2008/06/13 11:05:34.578: Script code is 'PROB_TECHNICAL' 2008/06/13 11:05:34.578: Script code 'PROB_TECHNICAL' corresponds to file 'Vox\Eng\Scripts\PROB_TECHNICAL.Wav' 2008/06/13 11:05:34.578: Playing 'C:\Program Files\TeleFlow\Applications\Inovations TF\Vox\Eng\Scripts\PROB_TECHNICAL.Wav' 2008/06/13 11:05:40.718: Event: VCEEVN_PLAY_DONE, Finished , msec=6120 2008/06/13 11:05:40.718: Play completed. 2008/06/13 11:05:40.718: [5] Wait 2008/06/13 11:05:40.718: Delay is '500' 2008/06/13 11:05:40.718: Waiting 500 milliseconds 2008/06/13 11:05:41.218: numWaitObjects = 5, WAIT_OBJECT_0 + 2 = 2, ret = 2 - @@@ 2008/06/13 11:05:41.218: [6] Play 2008/06/13 11:05:41.218: Script code is 'DISCONNECT01' 2008/06/13 11:05:41.218: Script code 'DISCONNECT01' corresponds to file 'Vox\Eng\Scripts\DISCONNECT01.Wav' 2008/06/13 11:05:41.218: Playing 'C:\Program Files\TeleFlow\Applications\Inovations TF\Vox\Eng\Scripts\DISCONNECT01.Wav' 2008/06/13 11:05:43.765: Event: VCEEVN_PLAY_DONE, Finished , msec=2520 2008/06/13 11:05:43.765: Play completed. 2008/06/13 11:05:43.765: [9] Wait 2008/06/13 11:05:43.765: Delay is '1500' 2008/06/13 11:05:43.765: Waiting 1500 milliseconds 2008/06/13 11:05:45.265: numWaitObjects = 5, WAIT_OBJECT_0 + 2 = 2, ret = 2 - @@@ 2008/06/13 11:05:45.265: [10] Hang Up 2008/06/13 11:05:45.265: Hanging up 2008/06/13 11:05:45.296: Event: NCCEVN_CALL_DISCONNECTED 2008/06/13 11:05:45.296: Other party hung up 2008/06/13 11:05:45.296: Event: NCCEVN_CALL_RELEASED 2008/06/13 11:05:45.296: u-Event: NCCEVN_CALL_RELEASED 2008/06/13 11:05:45.296: Event: NCCEVN_STOP_PROTOCOL_DONE, CTA_REASON_FINISHED 2008/06/13 11:05:45.296: Event: CTAEVN_DESTROY_CONTEXT_DONE, Finished 2008/06/13 11:05:45.296: [2] FINISH 2008/06/13 11:05:45.296: Outbound_Main<==Exit 2008/06/13 11:05:45.296: [22] FINISH 2008/06/13 11:05:45.296: End of application. 2008/06/13 11:05:45.296: Already on-hook 2008/06/13 11:05:48.296: 2008/06/13 11:05:48.296: All memory released. Exiting... Please advise at your earliest, as this affects our outbound SLAs. Thanks in advance, Susan |
Author: | Chris [ Fri Jun 13, 2008 9:47 am ] |
Post subject: | Re: Locking error while trying to delete a file |
Right-click the Delete File step, and select the "Unhide Action Steps" option. This will reveal the FAIL action step, which you can use to programmatically set the actions to take when the failure occurs. |
Author: | susan.burkley [ Mon Jun 16, 2008 6:59 am ] |
Post subject: | Re: Locking error while trying to delete a file |
This seemed to help. Thanks a lot! |
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