Hi, <br>Currently I am running the Nuance <br>Voice Recognition for Teleflow but <br>I cannot get it right. <br> <br>2005/09/16 15:46:28.626: Application restart 77 <br> <br> <br>2005/09/16 15:46:28.636: Setting system variable '@SYSDRIVE' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@SYSDIR' to '\BOSS\AutomatedAttendant' <br>2005/09/16 15:46:28.636: Setting system variable '@P1' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@P2' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@P3' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@P4' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@P5' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@P6' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@P7' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@P8' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@P9' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@PROMPT' to 'C:\Program Files\TeleFlow\Languages\English' <br>2005/09/16 15:46:28.636: Setting global variable '@VOLUME' to '0' <br>2005/09/16 15:46:28.636: Setting global variable '@TIMEOUT' to '3000' <br>2005/09/16 15:46:28.636: Setting global variable '@REC_TIME' to '0' <br>2005/09/16 15:46:28.636: Setting system variable '@FAXQPTR' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@PORT' to '1' <br>2005/09/16 15:46:28.636: Setting system variable '@CALL_LINE' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@SPELLTONES' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@RECORD_RESULT' to '' <br>2005/09/16 15:46:28.636: Setting global variable '@SYS_DATA' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@CHAR_SOH' to '
' <br>2005/09/16 15:46:28.636: Setting system variable '@CHAR_STX' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@CHAR_ETX' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@CHAR_EOT' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@CHAR_ENQ' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@CHAR_ACK' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@CHAR_BEL' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@CHAR_BS' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@CHAR_TAB' to ' ' <br>2005/09/16 15:46:28.636: Setting system variable '@TAB' to ' ' <br>2005/09/16 15:46:28.636: Setting system variable '@CHAR_LF' to ' <br> ' <br>2005/09/16 15:46:28.636: Setting system variable '@LINEFEED' to ' <br> ' <br>2005/09/16 15:46:28.636: Setting system variable '@CHAR_VT' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@CHAR_FF' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@FORMFEED' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@CHAR_CR' to ' <br>' <br>2005/09/16 15:46:28.636: Setting system variable '@CHAR_SO' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@CHAR_SI' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@CHAR_DLE' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@CHAR_DC1' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@CHAR_DC2' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@CHAR_DC3' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@CHAR_DC4' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@CHAR_NAK' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@CHAR_SYN' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@CHAR_ETB' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@CHAR_CAN' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@CHAR_EM' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@CHAR_SUB' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@CHAR_ESC' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@CHAR_FS' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@CHAR_GS' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@CHAR_RS' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@CHAR_US' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@SPACE' to ' ' <br>2005/09/16 15:46:28.636: Setting system variable '@CHAR_DEL' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@HANGUP' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@FATAL' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@CALL_SEIZED' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@CALL_START' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@CALL_END' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@CALL_ELAPSE' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@WEEKDAY' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@DATE' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@TIME' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@UNIX_TIME' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@HOOK_STATUS' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@APPID' to '1001' <br>2005/09/16 15:46:28.636: Setting system variable '@CALLOUT_RESULT' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@CALLOUT_REASON' to '' <br>2005/09/16 15:46:28.636: Opening driver... <br>2005/09/16 15:46:28.636: Initializing and opening the CTA context... <br>2005/09/16 15:46:28.636: Resetting error handleDaemon running. Using system process global default parms. <br> Using trace setting defined in cta.cfg. <br>2005/09/16 15:46:28.636: Board: 0 stream: 0 slot: 0 <br>2005/09/16 15:46:28.636: NMS Services: <br>2005/09/16 15:46:28.636: 0. ADI, ADIMGR, -2, 0:0, 0 <br>2005/09/16 15:46:28.636: Event: CTAEVN_OPEN_SERVICES_DONE, Finished <br>2005/09/16 15:46:28.636: Board start at 20050916154628 <br>2005/09/16 15:46:28.636: Information available for board 0. <br>2005/09/16 15:46:28.636: Board 0 <br>2005/09/16 15:46:28.636: board type = ADI_BOARDTYPE_AG2000 <br>2005/09/16 15:46:28.636: serial = 104405205 <br>2005/09/16 15:46:28.636: ioaddr = 0x0 <br>2005/09/16 15:46:28.636: intnum = 28752 <br>2005/09/16 15:46:28.636: bufsize = 16400 <br>2005/09/16 15:46:28.636: freemem = 742708 <br>2005/09/16 15:46:28.636: daughterboardid[0] = 0 <br>2005/09/16 15:46:28.636: daughterboardid[1] = 0 <br>2005/09/16 15:46:28.636: daughterboardid[2] = 0 <br>2005/09/16 15:46:28.636: daughterboardid[3] = 0 <br>2005/09/16 15:46:28.636: totalmips = 100 <br>2005/09/16 15:46:28.636: trunk type = ADI_TRUNKTYPE_LOOPSTART <br>2005/09/16 15:46:28.636: numtrunks = 4 <br>2005/09/16 15:46:28.636: Ports: 4 <br>2005/09/16 15:46:28.636: Event: CTAEVN_DESTROY_CONTEXT_DONE, Finished <br>2005/09/16 15:46:28.636: Board: 1 stream: 0 slot: 0 <br>2005/09/16 15:46:28.636: NMS Services: <br>2005/09/16 15:46:28.636: 0. ADI, ADIMGR, -2, 0:0, 0 <br>2005/09/16 15:46:28.636: Event: CTAEVN_OPEN_SERVICES_DONE, Finished <br>2005/09/16 15:46:28.636: Board 1 <br>2005/09/16 15:46:28.636: board type = ADI_BOARDTYPE_UNKNOWN <br>2005/09/16 15:46:28.636: serial = 0 <br>2005/09/16 15:46:28.636: ioaddr = 0x0 <br>2005/09/16 15:46:28.636: intnum = 0 <br>2005/09/16 15:46:28.636: bufsize = 0 <br>2005/09/16 15:46:28.636: freemem = 0 <br>2005/09/16 15:46:28.636: daughterboardid[0] = 0 <br>2005/09/16 15:46:28.636: daughterboardid[1] = 0 <br>2005/09/16 15:46:28.636: daughterboardid[2] = 0 <br>2005/09/16 15:46:28.636: daughterboardid[3] = 0 <br>2005/09/16 15:46:28.636: totalmips = 0 <br>2005/09/16 15:46:28.636: trunk type = ADI_TRUNKTYPE_NONE <br>2005/09/16 15:46:28.636: numtrunks = 0 <br>2005/09/16 15:46:28.636: Slot information not available for board 1. <br>2005/09/16 15:46:28.636: (26) CTAERR_INVALID_BOARD <br>2005/09/16 15:46:28.636: Information not available for board 1, but board appears to be booted <br> Please restart your system. <br>2005/09/16 15:46:28.636: Event: CTAEVN_DESTROY_CONTEXT_DONE, Finished <br>2005/09/16 15:46:28.636: Port inUse bd# chnl stream slot <br>2005/09/16 15:46:28.636: 1 0 0 0 0 0 <br>2005/09/16 15:46:28.636: 2 0 0 1 0 1 <br>2005/09/16 15:46:28.636: 3 0 0 2 0 2 <br>2005/09/16 15:46:28.636: 4 0 0

sorry.. I think the log files is <br>too long to attach here. So I just <br>pasted the Error part as below. <br> <br>2005/09/16 15:46:28.676: [147] SR Acquire <br>2005/09/16 15:46:28.676: Module: 'C:\Program Files\TeleFlow\Voice_Nuance.dll' <br>2005/09/16 15:46:28.676: Parameter(s): 'C:\program files\teleflow\vocrec' <br>2005/09/16 15:46:28.726: Set Nuance end point detection to 10.000000 seconds. <br>2005/09/16 15:46:28.766: ERROR: Initialization failed because "NUANCE_LICENSE_CHECK_FAILED" <br>2005/09/16 15:46:28.766: ERROR: Problem creating Nuance objects <br>2005/09/16 15:46:28.776: ERROR: Unable to acquire voice recognition resource <br>2005/09/16 15:46:28.776: FAILURE <br>2005/09/16 15:46:28.796: [146] Fatal Stop <br>2005/09/16 15:46:28.796: FATAL <br>2005/09/16 15:46:28.796: Attempting to jump to Fatal Error Global Event label: 'APPLICATION_ERROR' <br>2005/09/16 15:46:28.796: Setting system variable '@FATAL' to '' <br>2005/09/16 15:46:28.796: [19] Label <br>2005/09/16 15:46:28.796: Label: APPLICATION_ERROR <br>2005/09/16 15:46:28.796: [105] Run Flowchart <br>2005/09/16 15:46:28.796: Flowchart: 'Exit' <br>2005/09/16 15:46:28.796: Main==>Exit <br>2005/09/16 15:46:28.796: [1] START <br>2005/09/16 15:46:28.796: [13] DB Disconnect <br>2005/09/16 15:46:28.796: [27] SR Release <br>2005/09/16 15:46:28.796: [8] Global Event <br>2005/09/16 15:46:28.796: Setting system variable '@FATAL' to 'EXIT_END' <br>2005/09/16 15:46:28.796: [11] Global Event <br>2005/09/16 15:46:28.796: Setting system variable '@HANGUP' to 'EXIT_END' <br>2005/09/16 15:46:28.796: [14] Compare <br>2005/09/16 15:46:28.796: @HOOK_STATUS = OFF-HOOK? <br>2005/09/16 15:46:28.796: (string):ON-HOOK = (string):OFF-HOOK? <br>2005/09/16 15:46:28.796: FALSE <br>2005/09/16 15:46:28.796: [17] Connect Point <br>2005/09/16 15:46:28.796: [10] Hang Up <br>2005/09/16 15:46:28.796: [2] FINISH <br>2005/09/16 15:46:28.796: Main<==Exit <br>2005/09/16 15:46:28.796: [149] SR Release <br>2005/09/16 15:46:28.796: [22] FINISH <br>2005/09/16 15:46:28.796: End of application. <br>2005/09/16 15:46:28.796: Shutting down <br>2005/09/16 15:46:28.796: Destroying the CT Access context and queue <br>2005/09/16 15:46:28.796: NMSEventPoll::ctaWaitEvent failed: 4 <br>2005/09/16 15:46:28.796: Exiting polling thread <br>2005/09/16 15:46:28.796: XMLList destructor done

The Nuance License Manager (NLM.EXE) isn't running. You must ensure that NLM is running, and that you have your license files and .site files set up appropriately.

Can you describe the way to run the <br>nlm.exe clearly, Chris. How to check <br>out the <nlm machine> for "lm.Addresses=<nlm machine>"? <br> <br>Thanks.

To get NLM and the voice rec interpreter running, use these command prompt lines (I recommend you just put these into a batch file you can easily run whenever you wish to start them both): <br> <br>start "NLM" /min C:\Nuance\v7.0.4\bin\win32\nlm.exe <LICENSE NUMBER OR FILE> <br> <br>start "vocrec" /min C:\Nuance\v7.0.4\bin\win32\recserver.exe -package "C:\Program Files\TeleFlow\vocrec” <br> <br>You must open nuance-resources.site file (probably located in C:\Nuance\v7.0.4\data), and change lm.Addresses= to be the name of the computer you are running everything on, or NLM won't work properly. You can edit that file with notepad.

I have run the 2 command prompt and a NLM.exe window prompted out. It shown <br>that a warning message as below : <br> <br>WARNING: PassConfig:ReadConfigFromFile: <br>Ignoring invalid param lm.Addresses with <resolved> value pc12 from file <br>C:\Nuance\V7.0.4/data/nuance-resources.site. <br> <br>The value I have put in the nuance-resources.site file is <br> <br>lm.Address=pc12 <br> <br>The question I want to ask is how to <br>check out the name of the computer?? <br> <br>Thanks.

Depends a little on your OS, but in the properties of "My Computer", there should be either a "Computer Name" or "Network Identification" tab that should have the name.

Yeah..thanks Chris. Finally I get the nlm.exe and vocrec.exe work fine. Thus, may I know what is going on next? like what step I have to proceed?