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Board index : TeleFlow Forums : TeleFlow Server & Monitor

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PostPosted: Fri May 05, 2006 1:24 pm 
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Joined: Fri Jul 02, 2004 2:56 pm
Posts: 21
Location: USA
I have a Teleflow application that works reliably at many customer sites on NMS AG-4000 hardware. <br> <br>At one customer site we are having problems with the Teleflow service unexpectedly restarting. <br> <br>The machine is running Win2K, NMS 2005-1 SP1 drivers with a single span T1 (12 Teleflow ports) and Teleflow 2005 (with patch applied). <br> <br>The problem is around a "record" step (the max. recording length is set to 180secs). There is a line from the log which repeats many times before the TFserver service stops. <br> <br>2006/05/05 10:56:58.554: NMSEventPoll: Event: ADIEVN_RECORD_BUFFER_FULL, buf requested, size 620 address 0x218a48c <br> <br> <br>Any ideas on how to correct this issue? <br> <br>A larger snippet form the log is below: <br> <br>2006/05/05 10:56:57.023: [62] Wait <br>2006/05/05 10:56:57.023: Waiting 400 milliseconds <br>2006/05/05 10:56:57.367: NMSEventPoll: Event: ADIEVN_DIGIT_END <br>2006/05/05 10:56:57.367: Event: ADIEVN_DIGIT_END <br>2006/05/05 10:56:57.429: [47] Play <br>2006/05/05 10:56:57.429: Voice file name '@SFILELOC\beep4.@STYPE' evaluates to 'D:\ivrsfiles\beep4.vce' <br>2006/05/05 10:56:57.429: Playing 'D:\ivrsfiles\beep4.vce' <br>2006/05/05 10:56:57.695: NMSEventPoll: Event: VCEEVN_PLAY_DONE, Finished , msec=220 <br>2006/05/05 10:56:57.695: Event: VCEEVN_PLAY_DONE, Finished , msec=220 <br>2006/05/05 10:56:57.695: Play completed. <br>2006/05/05 10:56:57.695: [58] Global Event <br>2006/05/05 10:56:57.711: Setting system variable '@HANGUP' to 'RECORDING_GONE' <br>2006/05/05 10:56:57.711: [63] Set Global Variable <br>2006/05/05 10:56:57.711: Setting global variable '@VOLUME' to '0' <br>2006/05/05 10:56:57.711: [14] Record <br>2006/05/05 10:56:57.711: Recording 'D:\SOXfolder\13517.vce' <br>2006/05/05 10:56:57.742: NMSEventPoll: Event: ADIEVN_RECORD_STARTED, <br>2006/05/05 10:56:57.742: Event: ADIEVN_RECORD_STARTED, <br>2006/05/05 10:56:57.742: u-Event: ADIEVN_RECORD_STARTED, <br>2006/05/05 10:56:57.961: NMSEventPoll: Event: ADIEVN_RECORD_BUFFER_FULL, buf requested, size 620 address 0x2189d48 <br>2006/05/05 10:56:58.164: NMSEventPoll: Event: ADIEVN_RECORD_BUFFER_FULL, buf requested, size 620 address 0x2189fb4 <br>2006/05/05 10:56:58.351: NMSEventPoll: Event: ADIEVN_RECORD_BUFFER_FULL, buf requested, size 620 address 0x218a220 <br>2006/05/05 10:56:58.554: NMSEventPoll: Event: ADIEVN_RECORD_BUFFER_FULL, buf requested, size 620 address 0x218a48c <br>2006/05/05 10:56:58.757: NMSEventPoll: Event: ADIEVN_RECORD_BUFFER_FULL, buf requested, size 620 address 0x218a6f8 <br>2006/05/05 10:56:58.961: NMSEventPoll: Event: ADIEVN_RECORD_BUFFER_FULL, buf requested, size 620 address 0x218a964 <br>2006/05/05 10:56:59.164: NMSEventPoll: Event: ADIEVN_RECORD_BUFFER_FULL, buf requested, size 620 address 0x218abd0 <br>2006/05/05 10:56:59.351: NMSEventPoll: Event: ADIEVN_RECORD_BUFFER_FULL, buf requested, size 620 address 0x218ae3c <br>2006/05/05 10:56:59.554: NMSEventPoll: Event: ADIEVN_RECORD_BUFFER_FULL, buf requested, size 620 address 0x218b0a8 <br>2006/05/05 10:56:59.757: NMSEventPoll: Event: ADIEVN_RECORD_BUFFER_FULL, buf requested, size 620 address 0x218b314 <br>2006/05/05 10:56:59.961: NMSEventPoll: Event: ADIEVN_RECORD_BUFFER_FULL, buf requested, size 620 address 0x218b580 <br>2006/05/05 10:57:00.164: NMSEventPoll: Event: ADIEVN_RECORD_BUFFER_FULL, buf requested, size 620 address 0x218b7ec <br>2006/05/05 10:57:00.351: NMSEventPoll: Event: ADIEVN_RECORD_BUFFER_FULL, buf requested, size 620 address 0x218ba58 <br>2006/05/05 10:57:00.554: NMSEventPoll: Event: ADIEVN_RECORD_BUFFER_FULL, buf requested, size 620 address 0x218bcc4 <br>2006/05/05 10:57:00.757: NMSEventPoll: Event: ADIEVN_RECORD_BUFFER_FULL, buf requested, size 620 address 0x218bf30 <br>2006/05/05 10:57:00.961: NMSEventPoll: Event: ADIEVN_RECORD_BUFFER_FULL, buf requested, size 620 address 0x218c19c <br>2006/05/05 10:57:01.164: NMSEventPoll: Event: ADIEVN_RECORD_BUFFER_FULL, buf requested, size 620 address 0x218c408 <br>2006/05/05 10:57:01.351: NMSEventPoll: Event: ADIEVN_RECORD_BUFFER_FULL, buf requested, size 620 address 0x218c674 <br>2006/05/05 10:57:01.554: NMSEventPoll: Event: ADIEVN_RECORD_BUFFER_FULL, buf requested, size 620 address 0x218c8e0 <br>2006/05/05 10:57:01.757: NMSEventPoll: Event: ADIEVN_RECORD_BUFFER_FULL, buf requested, size 620 address 0x218cb4c <br>2006/05/05 10:57:01.961: NMSEventPoll: Event: ADIEVN_RECORD_BUFFER_FULL, buf requested, size 620 address 0x218cdb8 <br>2006/05/05 10:57:02.164: NMSEventPoll: Event: ADIEVN_RECORD_BUFFER_FULL, buf requested, size 620 address 0x218d024 <br>2006/05/05 10:57:02.351: NMSEventPoll: Event: ADIEVN_RECORD_BUFFER_FULL, buf requested, size 620 address 0x218d290 <br>2006/05/05 10:57:02.554: NMSEventPoll: Event: ADIEVN_RECORD_BUFFER_FULL, buf requested, size 620 address 0x218d4fc <br>2006/05/05 10:57:02.757: NMSEventPoll: Event: ADIEVN_RECORD_BUFFER_FULL, buf requested, size 620 address 0x218d768 <br>2006/05/05 10:57:02.961: NMSEventPoll: Event: ADIEVN_RECORD_BUFFER_FULL, buf requested, size 620 address 0x218d9d4 <br>2006/05/05 10:57:03.164: NMSEventPoll: Event: ADIEVN_RECORD_BUFFER_FULL, buf requested, size 620 address 0x218dc40 <br>2006/05/05 10:57:03.351: NMSEventPoll: Event: ADIEVN_RECORD_BUFFER_FULL, buf requested, size 620 address 0x218deac <br>2006/05/05 10:57:03.554: NMSEventPoll: Event: ADIEVN_RECORD_BUFFER_FULL, buf requested, size 620 address 0x218e118 <br>2006/05/05 10:57:03.757: NMSEventPoll: Event: ADIEVN_RECORD_BUFFER_FULL, buf requested, size 620 address 0x218e384 <br>2006/05/05 10:57:03.961: NMSEventPoll: Event: ADIEVN_RECORD_BUFFER_FULL, buf requested, size 620 address 0x218e5f0 <br>2006/05/05 10:57:04.164: NMSEventPoll: Event: ADIEVN_RECORD_BUFFER_FULL, buf requested, size 620 address 0x218e85c <br>2006/05/05 10:57:04.351: NMSEventPoll: Event: ADIEVN_RECORD_BUFFER_FULL, buf requested, size 620 address 0x218eac8 <br> <br> <br>2006/05/05 10:57:06.961: enGenic TeleFlow: Build 2005.0519 <br> (c) 1994 - 2005 enGenic <br> All rights reserved. <br> <br>2006/05/05 10:57:06.961: Loading language 'D:\Program Files\TeleFlow\Lang_English.dll' <br>2006/05/05 10:57:08.273: Setting system variable '@SYSDRIVE' to 'D:' <br>2006/05/05 10:57:08.273: Setting system variable '@SYSDIR' to '\cisIVR_Folder' <br>2006/05/05 10:57:08.273: TeleFlow Application: D:\cisIVR_Folder\CISIVR.TAP <br> <br> <br><i>[/i]</i>[i]


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PostPosted: Wed May 10, 2006 3:37 pm 
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Joined: Wed Dec 31, 1969 5:00 pm
Posts: 329
Location: Vancouver, BC
When you say the "Teleflow service unexpectedly restarting" do you mean that the application stops and restarts or do you mean that the process, TFServer.exe, terminates and is restarted by the Windows Service Control Manager? I think I know what you mean, but this is an important distinction because the remedy will be entirely different. <br> <br>By the way, the BUFFER_FULL events are a "red herring" in this instance. They are a normal part of the record process: buffers fill and are flushed to disk. The log output of these events has been supressed in the newer versions of TeleFlow.


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PostPosted: Wed May 10, 2006 4:18 pm 
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Joined: Fri Jul 02, 2004 2:56 pm
Posts: 21
Location: USA
In the installation I have Teleflow setup as a service. <br> <br>In the service manager I have set the "Teleflow Service" to automatically restart the service at <br>i. First failure <br>ii. Second failure <br>iii. Subsequent failures <br> <br>This is what I mean by "automatically restart"


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PostPosted: Tue May 16, 2006 9:28 am 
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Joined: Wed Mar 19, 2003 4:28 pm
Posts: 510
Location: Canada
When the error last occurred, did you have TeleFlow set to log all events on all lines, and if so, do you have the complete set of logs from that time, and can you provide the date/time when TFServer stopped unexpectedly from event viewer?


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