Post new topic Reply to topic  [ 3 posts ] 

Board index : TeleFlow Forums : TeleFlow Server & Monitor

Author Message
 Post subject: TeleFlow Server service terminated unexpectedly
PostPosted: Thu Aug 13, 2009 5:52 pm 
Offline

Joined: Thu Aug 13, 2009 5:46 pm
Posts: 2
Hi,

We have been using TeleFlow in my company from 2 years without any problem... today it crashed

The service starts and stops after 3 seconds and in the event viewer it only says: The TeleFlow Server service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 0 milliseconds: No action.

What should I check?

Thanks in advance for the help.

LEX


Back to top
 Profile  
 
 Post subject: Re: TeleFlow Server service terminated unexpectedly
PostPosted: Fri Aug 14, 2009 8:53 am 
Offline

Joined: Wed Mar 19, 2003 4:28 pm
Posts: 510
Location: Canada
I would suggest starting with the logs, as follows:

1) Determine where your logs are being written to in TeleFlow Config (Start >> Programs >> TeleFlow >> Server Tools >> TeleFlow Config). The entry you are looking for is "Log Directory:"

2) Go to this directory, and copy all of its contents to a new backup directory, then delete the files from the source directory.

3) Try starting TeleFlow Server again, and if/when it fails, check the log directory. Open the logs and read them for errors/to see if there is anything apparent in them. If there isn't anything obvious in the logs, you can send them to support@engenic.com, and we will respond in this thread.


Back to top
 Profile WWW 
 
 Post subject: Re: TeleFlow Server service terminated unexpectedly
PostPosted: Fri Aug 14, 2009 4:11 pm 
Offline

Joined: Thu Aug 13, 2009 5:46 pm
Posts: 2
Hi,

I'm still making the backup of the logs files... but we found the problem: it was an application installed on the server that convert the fax images files to pdf and the license of this app was a demo, so after we disable it, the service ran perfectly.

Thank you for your answer anyway!

Regards,

LEX


Back to top
 Profile  
 
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 3 posts ] 

Board index : TeleFlow Forums : TeleFlow Server & Monitor


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
cron
Style by Midnight Phoenix & N.Design Studio
Powered by phpBB © 2000, 2002, 2005, 2007 phpBB Group.