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| ivr http://teleflow.org/phpbb/viewtopic.php?f=13&t=564 |
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| Author: | abb [ Mon Feb 02, 2009 12:39 pm ] |
| Post subject: | ivr |
hello i hope help from you .. i want to know information about how i can exploiting Web-based IVR application that can support both visual and speech interfaces to built multimodel website user-interface for mobile access. what tools or software used for that & are this have ability to use it with any IVR-system..  what about TeleFLow Visual IVR Script Designer does it help me iam waitting for your help reply. thanks 
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| Author: | Chris [ Tue Feb 03, 2009 1:02 pm ] |
| Post subject: | Re: ivr |
I'm not completely clear on what you are attempting to achieve as a whole, but here are some things I can tell you that might help: - TeleFlow will allow you to develop IVR solutions/applications that communicate with web services. - Consult the TeleFlow help/forums to learn more. Specifically: -- Try the Getting Started with TeleFlow Designer page to start familiarizing yourself with TeleFlow. (this is a getting started guide for the TeleFlow Visual IVR Script Designer, or TeleFlow Designer you mentioned) -- Review the HTTP step and the TCP steps if you intend to web-enable you IVR applications. - Since the HTTP and TCP steps are your communications tools to your web services, what you use to provide those services matters very little. |
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| Author: | abb [ Tue Feb 03, 2009 3:24 pm ] |
| Post subject: | Re: ivr |
can i do website enabled interaction between user & ivr-system,by using html form to existing this interaction , for ex when user inter his ID in the ID feild & press enter then this id sent to ivr system to return back the information in visual & audio form |
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| Author: | Chris [ Thu Feb 05, 2009 10:25 am ] |
| Post subject: | Re: ivr |
When you say "return back the information in visual & audio form", I can only assume you mean: visual: on the web form audio: by a phone call An IVR can certainly place a call to the user, provided there is a way to know the web user's phone number. I don't see why/how the IVR would need to be involved in the visual display portion. If you develop a website, you would likely use web services to provide the visual feedback. |
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