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Hook Flash Transfer Blocked http://teleflow.org/phpbb/viewtopic.php?f=16&t=426 |
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Author: | NOVASKI [ Fri Mar 30, 2007 4:33 am ] |
Post subject: | Hook Flash Transfer Blocked |
When I try to do a hook-flash transfer (NMS AG2000 telephony board), I get the following message. 2007/03/30 11:59:58.431: [41] Place Call 2007/03/30 11:59:58.431: Telephone Number '@LocQueue' evaluates to '5303' 2007/03/30 11:59:58.431: Rings before TIMEOUT is '4' 2007/03/30 11:59:58.431: Caller ID '@HDQ_CLI' evaluates to '6254' 2007/03/30 11:59:58.431: On-hook time is '500' 2007/03/30 11:59:58.431: Silence timeout is '1000' 2007/03/30 11:59:58.431: Maximum voice length timeout is '60000' 2007/03/30 11:59:58.431: Place call to 5303 on the current connection using a flash hook length of 500 and wait for up to 4 rings 2007/03/30 11:59:58.431: Do not connect on CED 2007/03/30 11:59:58.431: Connect on SIT 2007/03/30 11:59:58.441: send our Caller ID as '6254' 2007/03/30 11:59:58.441: Determine initial voice length with silence timeout of 1000 ms, 2007/03/30 11:59:58.441: and overall voice length no greater than 60000 ms 2007/03/30 11:59:58.441: THIS PORT IS UNLICENSED 2007/03/30 11:59:58.441: This feature is not supported in this software module. Please contact enGenic for more information. 2007/03/30 11:59:58.441: FATAL 2007/03/30 11:59:58.441: Attempting to jump to Fatal Error Global Event label: '' 2007/03/30 11:59:58.441: Fatal label undefined! 2007/03/30 11:59:58.441: Hanging up 2007/03/30 11:59:58.441: Event: NCCEVN_CALL_DISCONNECTED 2007/03/30 11:59:58.461: Other party hung up 2007/03/30 11:59:58.461: Event: NCCEVN_CALL_RELEASED 2007/03/30 11:59:58.461: u-Event: NCCEVN_CALL_RELEASED 2007/03/30 11:59:58.461: Event: NCCEVN_STOP_PROTOCOL_DONE, CTA_REASON_FINISHED 2007/03/30 11:59:58.471: Event: CTAEVN_DESTROY_CONTEXT_DONE, Finished 2007/03/30 12:00:01.476: The call is running on PORT 1. Port 1-4 have same application running. My question is 'is there any way that I can transfer the incoming call with Teleflow Hype'. The application is to accept a call, determine a language that the caller wishes to use, transfer the caller to a ACD queue for that language and then drop out of the loop. The application stores the CLI/Language pair in order that a future call from the CLI is automatically transfered to the correct queue without any caller intervention. This is a demostration system to show the sort of things that a programmed IVR system can do. Thing like whispered agent communication would be nice to put in but a simple mechanism to do hook transfer is the only mandatory component. To do the whispered transfer I was going to do the following:
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Author: | Tim [ Fri Mar 30, 2007 9:46 am ] |
Post subject: | Transfer incoming call with Teleflow Hype |
The free license of TeleFlow Hype is for inbound calls only. What you want to do is possible with TeleFlow Standard (and TeleFlow Enterprise), and your application appears to be coded correctly to do this according to this log snippit. To upgrade your license, please contact sales@engenic.com. |
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