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Hook Flash Transfer Blocked http://teleflow.org/phpbb/viewtopic.php?f=16&t=426	Page 1 of 1

Author:

NOVASKI [ Fri Mar 30, 2007 4:33 am ]

Post subject:

Hook Flash Transfer Blocked

When I try to do a hook-flash transfer (NMS AG2000 telephony board), I get the following message.

2007/03/30 11:59:58.431: [41] Place Call
2007/03/30 11:59:58.431: Telephone Number '@LocQueue' evaluates to '5303'
2007/03/30 11:59:58.431: Rings before TIMEOUT is '4'
2007/03/30 11:59:58.431: Caller ID '@HDQ_CLI' evaluates to '6254'
2007/03/30 11:59:58.431: On-hook time is '500'
2007/03/30 11:59:58.431: Silence timeout is '1000'
2007/03/30 11:59:58.431: Maximum voice length timeout is '60000'
2007/03/30 11:59:58.431: Place call to 5303
on the current connection using a flash hook length of 500
and wait for up to 4 rings
2007/03/30 11:59:58.431: Do not connect on CED
2007/03/30 11:59:58.431: Connect on SIT
2007/03/30 11:59:58.441: send our Caller ID as '6254'
2007/03/30 11:59:58.441: Determine initial voice length with silence timeout of 1000 ms,
2007/03/30 11:59:58.441: and overall voice length no greater than 60000 ms
2007/03/30 11:59:58.441: THIS PORT IS UNLICENSED
2007/03/30 11:59:58.441: This feature is not supported in this software module.
Please contact enGenic for more information.
2007/03/30 11:59:58.441: FATAL
2007/03/30 11:59:58.441: Attempting to jump to Fatal Error Global Event label: ''
2007/03/30 11:59:58.441: Fatal label undefined!
2007/03/30 11:59:58.441: Hanging up
2007/03/30 11:59:58.441: Event: NCCEVN_CALL_DISCONNECTED
2007/03/30 11:59:58.461: Other party hung up
2007/03/30 11:59:58.461: Event: NCCEVN_CALL_RELEASED
2007/03/30 11:59:58.461: u-Event: NCCEVN_CALL_RELEASED
2007/03/30 11:59:58.461: Event: NCCEVN_STOP_PROTOCOL_DONE, CTA_REASON_FINISHED
2007/03/30 11:59:58.471: Event: CTAEVN_DESTROY_CONTEXT_DONE, Finished
2007/03/30 12:00:01.476:

The call is running on PORT 1.
Port 1-4 have same application running.

My question is 'is there any way that I can transfer the incoming call with Teleflow Hype'. The application is to accept a call, determine a language that the caller wishes to use, transfer the caller to a ACD queue for that language and then drop out of the loop. The application stores the CLI/Language pair in order that a future call from the CLI is automatically transfered to the correct queue without any caller intervention. This is a demostration system to show the sort of things that a programmed IVR system can do.

Thing like whispered agent communication would be nice to put in but a simple mechanism to do hook transfer is the only mandatory component.

To do the whispered transfer I was going to do the following:

Play a message to the caller saying they are going on hold

Hook Flash transfer

Play Message(s) to Agent

Hangup the call thereby effectively transfering the call[/list]

Author:	Tim [ Fri Mar 30, 2007 9:46 am ]
Post subject:	Transfer incoming call with Teleflow Hype
The free license of TeleFlow Hype is for inbound calls only. What you want to do is possible with TeleFlow Standard (and TeleFlow Enterprise), and your application appears to be coded correctly to do this according to this log snippit. To upgrade your license, please contact sales@engenic.com.

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