Program Error after initial installation

wlwoody · **Posted:** Fri Jul 23, 2004 3:10 pm

Started Teleflow; Selected templet; Started simulator; got error message: "TFSimulator.exe has generated errors and will be closed by Windows. You will need to restart the program." First loaded on WINXP - got error; Then loaded onto 2nd machine running WIN2K - got same error. Downloaded the application twice and downloaded update once. error not corrected.

Chris · **Posted:** Mon Jul 26, 2004 12:27 pm

Which template was it? Did you save the template before running the Simulator, or did you select the template, and immediately start the Simulator? Have you tried more than one of the templates, and if not, try a different one. Can you get different results by doing so?

wlwoody · **Posted:** Tue Jul 27, 2004 4:41 am

*Which template? Home Answer Machine *Did you save the template before running the Simulator? No *Did you select the template and immediately start the Simulator? Yes *Tried saving Home Answer Machine before running Simulator - got same error message. *Tried Simulator without going through Teleflow - got same error when tried to open saved templet. Thanks for the support. I hope we can resolve this error problem.

Chris · **Posted:** Tue Jul 27, 2004 10:27 am

Please search the drive you installed TeleFlow on for TFSimulator.log. In the directory you find this file, you will also locate a file called TFServer.log. Send both of these files to support@engenic.com, with a subject of "DEVNET: Program Error after initial installation" A response will be posted in this thread.

ppascual · **Joined:** Mon Apr 26, 2004 10:09 am **Posts:** 2

Chris, I asked bill to build a simple application starting with a blank template. I gave him instructions step by step and he got the same error: Started simulator TFSimulator window opens Using File\Open to open saved application - "Error Test.TAP"

Chris · **Posted:** Wed Jul 28, 2004 1:00 pm

Please try the following: From the Windows Desktop, go to: Start >> Programs >> TeleFlow >> TeleFlow Simulator >> Click "File" >> Select "Set Log Directory" >> Set it to a directory you know exists. Shut down TeleFlow Simulator. Then, try running one of the sample applications that previously gave you the error. You will likely get the error again, but the log files I requested before should actually exist (in the directory you specified above). Send both of these files to support@engenic.com, with a subject of "DEVNET: Program Error after initial installation" A response will be posted in this thread.

wlwoody · **Posted:** Wed Jul 28, 2004 6:38 pm

On XP Machine Loaded "E:\APPS\TELEFLOW2004" as the directory. The simulator now works!!!! I tried the test from Pascual, ran LOTTO and Family Answering Machine. They all worked.... Next question... Where is the best directory to place the logs? Thanks for the support.

wlwoody · **Posted:** Wed Jul 28, 2004 6:39 pm

As you requested, the logs are being sent... Again, thanks for the support...

Chris · **Posted:** Fri Jul 30, 2004 5:31 pm

There is no perfect place for the logs. Wherever you want to find them if and when you need to review them will do. C:\Program Files\TeleFlow\Log is where I set the Simulator log directory for my testing, but any directory that exists will do. So, Simulator errored out every time you used it, then you set a log directory, and it started working. Is this correct?