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| When server start, teleflow service freeze in starting http://teleflow.org/phpbb/viewtopic.php?f=2&t=925 |
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| Author: | saugortgarcia [ Mon Jul 27, 2009 2:02 pm ] |
| Post subject: | When server start, teleflow service freeze in starting |
Hi, We have a teleflow runing with a nms board AG 4040. If the customer restart the server or just power up the server, the operating system start fine, nms boards starts fine, but teleflow server just freeze in starting. If we start teleflow service after the server complete startup, it start well Status=started. Is it a bug? There is a workarround? |
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| Author: | Chris [ Tue Jul 28, 2009 2:26 pm ] |
| Post subject: | Re: When server start, teleflow service freeze in starting |
There is an intentional pause in the startup of TeleFlow Server when the computer first comes up. This is in response to issues wherein starting too quickly didn't give the telephony hardware services adequate time to properly start themselves. When TeleFlow would come up too soon, and attempt to use functionality depending on those board services, the functions would fail, and TeleFlow would try again and again, and in some cases, this prevented those board services from ever finishing initializing. It is possible this is what you are experiencing. To test it, give the system a full 5 minutes after reaching the Windows log-in screen before checking to see if TFServer has started properly. If it hasn't, it would help to see some logs of the issue. To generate the appropriate logs: 1) Turn on All Events logging for up to 20 application instances in your TAL file. 2) Stop TFServer, and ensure your log directory is empty. 3) Restart the computer, and wait a full five minutes before logging in. 4) Verify that TFServer still hasn't started. 5) Stop TFServer, and provide a zip of the resulting log files to us by sending it to support@engenic.com. We will respond in this thread. |
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