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NGX-800 AiloGix, Problem http://teleflow.org/phpbb/viewtopic.php?f=4&t=419 |
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Author: | renes [ Thu Mar 22, 2007 10:19 am ] |
Post subject: | NGX-800 AiloGix, Problem |
Hi I have two card NGX-800 install with CallCapture this system function OK, but in the present following error into log, the teleflow monitor this light color yellow light , this ocurred in the diferent port,channels or lines 2007/03/22 11:54:18.053: Board event: EVT_MON_SILENCE 2007/03/22 11:54:18.053: Call Trigger is processing event 'EVT_MON_SILENCE' 2007/03/22 11:54:18.053: Call Trigger is processing event 'EVT_MON_SILENCE' 2007/03/22 11:54:18.053: ERROR: Signalled MT board event on channel 4 was not in queue! 2007/03/22 11:54:18.053: ERROR: Problem with board level event queue 2007/03/22 11:54:18.053: FATAL 2007/03/22 11:54:18.053: Attempting to jump to Fatal Error Global Event label: 'APPLICATION_ERROR' 2007/03/22 11:54:18.053: CR_Main<CR_Record_NGX_Alcatel4400>Exit 2007/03/22 11:54:18.053: [1] START 2007/03/22 11:54:18.053: [7] Global Event 2007/03/22 11:54:18.053: Label is 'ERROR_END' 2007/03/22 11:54:18.053: Setting system variable '@FATAL' to 'ERROR_END' 2007/03/22 11:54:18.053: [5] Stop Record 2007/03/22 11:54:18.053: BoardMT::StopStreaming: MTStopStreaming called... 2007/03/22 11:54:18.053: BoardMT::StopStreaming: MTStopStreaming succeeded. 2007/03/22 11:54:18.053: BoardMT::AudioWaitForRecordStop 2007/03/22 11:54:18.053: Board event: EVT_STREAMIN_STOP 2007/03/22 11:54:18.069: BoardMT::AudioWaitForRecordStop processing EVT_STREAMIN_STOP 2007/03/22 11:54:18.069: [8] Compare 2007/03/22 11:54:18.069: First Value '@REC_STATUS' evaluates to 'STARTED' 2007/03/22 11:54:18.069: Second Value is 'STARTED' 2007/03/22 11:54:18.069: @REC_STATUS = STARTED? 2007/03/22 11:54:18.069: (string):STARTED = (string):STARTED? 2007/03/22 11:54:18.069: TRUE 2007/03/22 11:54:18.069: [13] Set Global Variable 2007/03/22 11:54:18.069: Setting global variable '@TRIGGER_END' to 'ERROR' Thanks.. |
Author: | Chris [ Tue Mar 27, 2007 4:01 pm ] |
Post subject: | |
This is a rare issue we are attempting to track down. We will require your assistance to do so. Please download the following patch for TeleFlow Server: http://www.engenic.com/library/TFUpdatePack.zip Once it is downloaded: 1) Stop TeleFlow Server service. 2) Back up your current installation of TeleFlow. 3) Extract the downloaded zip into your \Program Files\TeleFlow directory. 4) Restart TeleFlow Server. When the issue resurfaces, send the error log to support@engenic.com, with subject "NGX Message Queue Error". The log should provide us some additional information we can use to determine the cause. We will post our response to the email with the log in this thread. |
Author: | renes [ Tue Mar 27, 2007 5:18 pm ] |
Post subject: | |
I have the new version Teleflow and Callcapture , Teleflow is version 2006.0.3.1102, Engenic send me in september 2006 this version. You recomended install TFUpdatePack.zip ? The versión teleflow 2005 no problem in the other client, but this versión Teleflow 2006.0.3.1102 have this problem. |
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