Hi

I have Ai-Logix LD409 (extension analog) with TeleFlow 2007, when the caller hang up TeleFlow not disconnect the current call, in the Flowchart exist Global Event Hangup step (Go to Step Hang Up) but the current call not disconnect.
I insert Step "Set Reorder Tone" and Step "Enable Reorder", but no function, TeleFlow no disconnect current call when caller is hang up.

The PBX is Meridian One, the disconnect for TeleFlow must be "Disconnect" or Reverse polarity in the extension analog?

Thanks

For a start, the fastest and easiest fix to this that will work no matter what is retries. Any time a user is expected to enter something(an ID number, to select a menu option, etc), when they fail to do so (so, on a Get TT String, the step goes down the TIMEOUT path), run a retry routine. See the sample applications in TeleFlow for examples. Refer to MenuSet and MenuMan flowcharts. These, when used anywhere a user input is required, will ultimately hang up when a user is not longer on the line, regardless of hang up detection.

- Ideally, the lines you are using should be set up with hang up supervision. They should be configured to cause a disconnect by a loop current drop when a caller hangs up.

Note: We would normally also recommend - as the last option - reorder detection. Currently, Ai-Logix reorder detection is being investigated. (As you know, it has been tried in your installation and isn't functioning properly)