In SmartWORKS, please verify the following:
Board Tab: - TDM Encoding is appropriate to your location. - CT Bus Type: MVIP - CT Mode: Master
Digital Network: Have you verified with whomever provides the circuit that you have the framing and signaling protocol settings correct? I'm assuming you are using an E1, as well, based on your description?
If any of the above needs to change, you must hit "Apply" in each tab after you make the setting change. After you are finished, restart the computer.
If the settings were already all correct, you might need a crossover cable between the call recording computer/DP 3209 and point of duplication.
Finally, how do you know those are the only events? What are you using to see the events presently?
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