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 Post subject: Get TT String
PostPosted: Mon Jul 28, 2008 2:00 pm 
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Joined: Tue Jul 22, 2008 3:54 pm
Posts: 2
The Get TT String has a setting for Maximum touch tones to receive but doesn't have a setting for minimum touch tones to receive.

Right now we want the caller to enter 10 digits and then we move on, but if the caller only enters 9 digits the ap still moves on. So we now have to add more steps to check if we received 10 digits then loop back. It would save a lot of steps if you had a setting for minimum touch tones to receive.

This should be am easy and quick update for the TeleFlow product.


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 Post subject: Re: Get TT String
PostPosted: Tue Jul 29, 2008 11:54 am 
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Joined: Wed Mar 19, 2003 4:28 pm
Posts: 510
Location: Canada
Great suggestion, thank you! This is on the list for consideration as a possible future update.

For now, if you are finding you have to do this quite a bit, you might consider creating a flowchart that takes parameters such as:
- pass by reference variable to receive entered digits
- voice script name to prompt caller to enter digits
- minimum and maximum digits
- any other validation value(s) you require
This flowchart could have a "Play" step that plays the voice script name passed in, then runs a "Get TT String" step, followed by all the validation required.

The flowchart could include what to do in a timeout, or when the data doesn't validate, and would return only when the data entered by the caller is valid.


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