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Get TT String http://teleflow.org/phpbb/viewtopic.php?f=7&t=546 |
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Author: | telcomguy [ Mon Jul 28, 2008 2:00 pm ] |
Post subject: | Get TT String |
The Get TT String has a setting for Maximum touch tones to receive but doesn't have a setting for minimum touch tones to receive. Right now we want the caller to enter 10 digits and then we move on, but if the caller only enters 9 digits the ap still moves on. So we now have to add more steps to check if we received 10 digits then loop back. It would save a lot of steps if you had a setting for minimum touch tones to receive. This should be am easy and quick update for the TeleFlow product. |
Author: | Chris [ Tue Jul 29, 2008 11:54 am ] |
Post subject: | Re: Get TT String |
Great suggestion, thank you! This is on the list for consideration as a possible future update. For now, if you are finding you have to do this quite a bit, you might consider creating a flowchart that takes parameters such as: - pass by reference variable to receive entered digits - voice script name to prompt caller to enter digits - minimum and maximum digits - any other validation value(s) you require This flowchart could have a "Play" step that plays the voice script name passed in, then runs a "Get TT String" step, followed by all the validation required. The flowchart could include what to do in a timeout, or when the data doesn't validate, and would return only when the data entered by the caller is valid. |
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