Hi,
I developed a IVR application using CT Developer Studio.
We bought license for Teleflow Server.
Every thing is working fine.
I came across a little glitch just before deploying.

The Speak Text control is not working with dynamic text from database.
I tested if the data is coming from database and it is coming.
I even tested with a static text it is not saying back.

We bought a license from Cepstral and Speech Server is working.

We are in a very tight schedule and I am holding my deployment which was due yesterday.
Can you please help me ASAP. I am crossing my fingers :)

Thanks (a lot) in advance.
Venkat

Hello venkat123,

TeleFlow only works with NeoSpeech TTS.

Please contact Engenic sales for assistance with getting NeoSpeech for your solution.

Chris,
Thanks for your reply. Sorry to post this so late.
I spoke to your sales reps and they advised me to buy NoeSpeech and it is worked great.
Long story short. We have been trying to put together an IVR system for the past six months with no success.
Luckily, I came across CT Developer Studio and I put together the new system in 1 week. It came up so great and our cutomers liked it and they are very happy. No single correction so far. We currently have 4 lines of Dialogic and we are planning to expand to 100 lines if not 200. very very soon. I am very happy about this.
Mean while I got a minor GLITCH here.
Some how the system says technical problem asks to try again when you call first time in a day (or after a long gap like next day). Immediately the next call works fine. It looks like the system goes into sleep mode.
Can you please advice.

Thanks,
Venkat

It's good to hear that things are going well.

Can you provide a clip of the error log here so I can see what is causing the error? (If you are hearing a technical difficulties message, there should be a TeleFlow line log of the error.) Without the error log(at least the part showing what is failing), I have no way of knowing why this error occurs.

In TeleFlow Config, the "Log Directory" defines where your error logs are. Locate the most recent line log and open it with a text editor. Search for the following text, without the quotes: "jump to fatal error". That will help you find the rough location in the file where the error is happening. I would need to see some of the lines leading up to the fatal error to determine what is causing it.

Chris,
THank for your reply.
I am trying to send you the log files.
Its not letting me upload files. When I try copy paste system errors out.
Please advice

Chirs,
Here is the log for 4/15/2008....

enGenic TeleFlow: Build build 2007.1205
(c) 1994 - 2006 enGenic
All rights reserved.

<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< START LOG >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
2008/04/15 08:38:13.639: Flowchart is 'BuildSchedule'
2008/04/15 08:38:13.639: Main==>BuildSchedule
2008/04/15 08:38:13.639: [1] START
2008/04/15 08:38:13.639: [35] Set Local Variable
2008/04/15 08:38:13.639: Setting local variable '@CHK_COUNT' to '0'
2008/04/15 08:38:13.639: [17] Set Local Variable
2008/04/15 08:38:13.639: Setting local variable '@TIME_CHK' to '09:00:00'
2008/04/15 08:38:13.639: [3] Run Flowchart
2008/04/15 08:38:13.639: Flowchart is 'DbSet'
2008/04/15 08:38:13.639: BuildSchedule==>DbSet
2008/04/15 08:38:13.639: [1] START
2008/04/15 08:38:13.639: [3] Set Global Variable
2008/04/15 08:38:13.639: Setting global variable '@DB_COUNTER' to '4'
2008/04/15 08:38:13.639: [2] FINISH
2008/04/15 08:38:13.639: BuildSchedule<==DbSet
2008/04/15 08:38:13.639: [5] SQL Statement
2008/04/15 08:38:13.639: Handle is '1'
2008/04/15 08:38:13.639: Warning time threshold is ''
2008/04/15 08:38:13.639: Empty Warning time threshold defaults to '2000'
2008/04/15 08:38:13.639: <----- BEGIN ----->
SELECT
shift AS UNUSED
FROM
DailyTime
WHERE
shift = '09:00:00'
<----- END ----->
2008/04/15 08:38:13.639: Elapsed Time: 0.000
2008/04/15 08:38:13.639: [7] SQL Fetch
2008/04/15 08:38:13.639: Handle is '1'
2008/04/15 08:38:13.639: Setting global variable '@UNUSED' to '09:00:00'
2008/04/15 08:38:13.639: [9] Compare
2008/04/15 08:38:13.639: First Value '@CHK_COUNT' evaluates to '0'
2008/04/15 08:38:13.639: Second Value is '1'
2008/04/15 08:38:13.639: @CHK_COUNT = 1?
2008/04/15 08:38:13.639: (integer):0 = (integer):1?
2008/04/15 08:38:13.639: FALSE
2008/04/15 08:38:13.639: [14] Math
2008/04/15 08:38:13.639: Base value '@CHK_COUNT' evaluates to '0'
2008/04/15 08:38:13.639: Modifying value is '1'
2008/04/15 08:38:13.639: @CHK_COUNT = @CHK_COUNT + 1
2008/04/15 08:38:13.639: @CHK_COUNT = (integer):0 + (integer):1
2008/04/15 08:38:13.639: Setting local variable '@CHK_COUNT' to '1'
2008/04/15 08:38:13.639: [15] Math
2008/04/15 08:38:13.639: Base value '@TIME_CHK' evaluates to '09:00:00'
2008/04/15 08:38:13.639: Modifying value '@INTERVAL' evaluates to '420'
2008/04/15 08:38:13.639: @TIME_CHK = @TIME_CHK + @INTERVAL
2008/04/15 08:38:13.639: @TIME_CHK = (time):09:00:00 + (integer):420
2008/04/15 08:38:13.639: Setting local variable '@TIME_CHK' to '09:07:00'
2008/04/15 08:38:13.639: [3] Run Flowchart
2008/04/15 08:38:13.639: Flowchart is 'DbSet'
2008/04/15 08:38:13.639: BuildSchedule==>DbSet
2008/04/15 08:38:13.639: [1] START
2008/04/15 08:38:13.639: [3] Set Global Variable
2008/04/15 08:38:13.639: Setting global variable '@DB_COUNTER' to '4'
2008/04/15 08:38:13.639: [2] FINISH
2008/04/15 08:38:13.639: BuildSchedule<==DbSet
2008/04/15 08:38:13.639: [5] SQL Statement
2008/04/15 08:38:13.639: Handle is '1'
2008/04/15 08:38:13.639: Warning time threshold is ''
2008/04/15 08:38:13.639: Empty Warning time threshold defaults to '2000'
2008/04/15 08:38:13.639: WARNING: Handle 1 still open. Closing handle
2008/04/15 08:38:13.639: <----- BEGIN ----->
SELECT
shift AS UNUSED
FROM
DailyTime
WHERE
shift = '09:07:00'
<----- END ----->
2008/04/15 08:38:13.639: Elapsed Time: 0.000
2008/04/15 08:38:13.639: [7] SQL Fetch
2008/04/15 08:38:13.639: Handle is '1'
2008/04/15 08:38:13.654: Setting global variable '@UNUSED' to '09:07:00'
2008/04/15 08:38:13.654: [9] Compare
2008/04/15 08:38:13.654: First Value '@CHK_COUNT' evaluates to '1'
2008/04/15 08:38:13.654: Second Value is '1'
2008/04/15 08:38:13.654: @CHK_COUNT = 1?
2008/04/15 08:38:13.654: (integer):1 = (integer):1?
2008/04/15 08:38:13.654: TRUE
2008/04/15 08:38:13.654: [2] FINISH
2008/04/15 08:38:13.654: Main<==BuildSchedule
2008/04/15 08:38:13.654: [17] Run Flowchart
2008/04/15 08:38:13.654: Flowchart is 'MainMenu'
2008/04/15 08:38:13.654: Main==>MainMenu
2008/04/15 08:38:13.654: [1] START
2008/04/15 08:38:13.654: [322] Play
2008/04/15 08:38:13.654: Script code is 'WELCOME01'
2008/04/15 08:38:13.654: Script code 'WELCOME01' corresponds to file 'Vox\Eng\Scripts\WELCOME01.vox'
2008/04/15 08:38:13.654: Playing 'C:\Documents and Settings\vchilam\Application Data\TeleFlow\Applications\Credential\Vox\Eng\Scripts\WELCOME01.vox'
2008/04/15 08:38:13.654: Call Status (lps0)
2008/04/15 08:38:13.654: ATDX_HOOKST (1)
2008/04/15 08:38:13.654: Call Status (lps0)
2008/04/15 08:38:13.654: ATDX_HOOKST (1)
2008/04/15 08:38:13.654: Call Status (lps0)
2008/04/15 08:38:13.654: ATDX_HOOKST (1)
2008/04/15 08:38:16.982: [99] Run Flowchart
2008/04/15 08:38:16.982: Flowchart is 'MemberLogin'
2008/04/15 08:38:16.982: MainMenu==>MemberLogin
2008/04/15 08:38:16.982: [1] START
2008/04/15 08:38:16.982: [15] Clear TT
2008/04/15 08:38:16.982: [3] Run Flowchart
2008/04/15 08:38:16.982: Flowchart is 'MenuSet'
2008/04/15 08:38:16.982: MemberLogin==>MenuSet
2008/04/15 08:38:16.982: [100] START
2008/04/15 08:38:16.982: [102] Set Global Variable
2008/04/15 08:38:16.982: Setting global variable '@COUNTER' to '4'
2008/04/15 08:38:16.982: [101] FINISH
2008/04/15 08:38:16.982: MemberLogin<==MenuSet
2008/04/15 08:38:16.982: [5] Play
2008/04/15 08:38:16.982: Script code is 'LOGIN'
2008/04/15 08:38:16.982: Script code 'LOGIN' corresponds to file 'Vox\Eng\Scripts\LOGIN.vox'
2008/04/15 08:38:16.982: Playing 'C:\Documents and Settings\vchilam\Application Data\TeleFlow\Applications\Credential\Vox\Eng\Scripts\LOGIN.vox'
2008/04/15 08:38:16.982: Call Status (lps0)
2008/04/15 08:38:16.982: ATDX_HOOKST (1)
2008/04/15 08:38:16.982: Call Status (lps0)
2008/04/15 08:38:16.982: ATDX_HOOKST (1)
2008/04/15 08:38:16.982: Call Status (lps0)
2008/04/15 08:38:16.982: ATDX_HOOKST (1)
2008/04/15 08:38:19.717: Interrupted
2008/04/15 08:38:19.717: [7] Get TT String
2008/04/15 08:38:19.717: TIMEOUT is ''
2008/04/15 08:38:19.717: Empty TIMEOUT defaults to '@TIMEOUT', and evaluates to '3000'
2008/04/15 08:38:19.717: Maximum TTs is '5'
2008/04/15 08:38:19.717: Allowable TTs is '1234567890'
2008/04/15 08:38:19.717: Termination TTs is '*#'
2008/04/15 08:38:19.732: Setting global variable '@MEMBER_NUM' to ''
2008/04/15 08:38:19.732: Call Status (lps0)
2008/04/15 08:38:19.732: ATDX_HOOKST (1)
2008/04/15 08:38:19.732: Got: ''
2008/04/15 08:38:19.732: Setting global variable '@MEMBER_NUM' to ''
2008/04/15 08:38:19.732: [21] Play
2008/04/15 08:38:19.732: Script code is 'CONFIRM01'
2008/04/15 08:38:19.732: Script code 'CONFIRM01' corresponds to file 'Vox\Eng\Scripts\CONFIRM01.vox'
2008/04/15 08:38:19.732: Playing 'C:\Documents and Settings\vchilam\Application Data\TeleFlow\Applications\Credential\Vox\Eng\Scripts\CONFIRM01.vox'
2008/04/15 08:38:19.732: Call Status (lps0)
2008/04/15 08:38:19.732: ATDX_HOOKST (1)
2008/04/15 08:38:19.732: Call Status (lps0)
2008/04/15 08:38:19.732: ATDX_HOOKST (1)
2008/04/15 08:38:19.732: Call Status (lps0)
2008/04/15 08:38:19.732: ATDX_HOOKST (1)
2008/04/15 08:38:21.170: [16] Say
2008/04/15 08:38:21.170: Text '@MEMBER_NUM' evaluates to ''
2008/04/15 08:38:21.170: ERROR: Text cannot evaluate empty
2008/04/15 08:38:21.170: FATAL
2008/04/15 08:38:21.170: Attempting to jump to Fatal Error Global Event label: 'APPLICATION_ERROR'
2008/04/15 08:38:21.170: MainMenu<==MemberLogin
2008/04/15 08:38:21.170: Main<==MainMenu
2008/04/15 08:38:21.170: Setting system variable '@FATAL' to ''
2008/04/15 08:38:21.170: [19] Label
2008/04/15 08:38:21.170: Label: APPLICATION_ERROR
2008/04/15 08:38:21.170: [105] Run Flowchart
2008/04/15 08:38:21.170: Flowchart is 'Exit'
2008/04/15 08:38:21.170: Main==>Exit
2008/04/15 08:38:21.170: [1] START
2008/04/15 08:38:21.170: [8] Global Event
2008/04/15 08:38:21.170: Label is 'EXIT_END'
2008/04/15 08:38:21.170: Setting system variable '@FATAL' to 'EXIT_END'
2008/04/15 08:38:21.170: [11] Global Event
2008/04/15 08:38:21.170: Label is 'EXIT_END'
2008/04/15 08:38:21.170: Setting system variable '@HANGUP' to 'EXIT_END'
2008/04/15 08:38:21.170: [13] Compare
2008/04/15 08:38:21.170: First Value '@HOOK_STATUS' evaluates to 'OFF-HOOK'
2008/04/15 08:38:21.170: Second Value is 'OFF-HOOK'
2008/04/15 08:38:21.170: @HOOK_STATUS = OFF-HOOK?
2008/04/15 08:38:21.170: (string):OFF-HOOK = (string):OFF-HOOK?
2008/04/15 08:38:21.170: TRUE
2008/04/15 08:38:21.170: [3] Play
2008/04/15 08:38:21.170: Script code is 'PROB_TECHNICAL'
2008/04/15 08:38:21.170: Script code 'PROB_TECHNICAL' corresponds to file 'Vox\Eng\Scripts\PROB_TECHNICAL.vox'
2008/04/15 08:38:21.185: Playing 'C:\Documents and Settings\vchilam\Application Data\TeleFlow\Applications\Credential\Vox\Eng\Scripts\PROB_TECHNICAL.vox'
2008/04/15 08:38:21.185: Call Status (lps0)
2008/04/15 08:38:21.185: ATDX_HOOKST (1)
2008/04/15 08:38:21.185: Call Status (lps0)
2008/04/15 08:38:21.185: ATDX_HOOKST (1)
2008/04/15 08:38:21.185: Call Status (lps0)
2008/04/15 08:38:21.185: ATDX_HOOKST (1)
2008/04/15 08:38:27.389: [5] Wait
2008/04/15 08:38:27.389: Delay is '500'
2008/04/15 08:38:27.389: Waiting 500 milliseconds
2008/04/15 08:38:27.889: [6] Play
2008/04/15 08:38:27.889: Script code is 'DISCONNECT01'
2008/04/15 08:38:27.889: ERROR: Script code 'DISCONNECT01' is not in the Voice Script Manager
2008/04/15 08:38:27.889: FATAL
2008/04/15 08:38:27.889: Attempting to jump to Fatal Error Global Event label: 'EXIT_END'
2008/04/15 08:38:27.889: Setting system variable '@FATAL' to ''
2008/04/15 08:38:27.889: [12] Label
2008/04/15 08:38:27.889: Label: EXIT_END
2008/04/15 08:38:27.889: [2] FINISH
2008/04/15 08:38:27.889: Main<==Exit
2008/04/15 08:38:27.889: [22] FINISH
2008/04/15 08:38:27.889: End of application.
2008/04/15 08:38:27.920: Attempting ag_unlisten, lines[curLine].chdev = 0x1
2008/04/15 08:38:27.920: ag_unlisten - success
2008/04/15 08:38:27.920: dx_close
2008/04/15 08:38:27.920: ReleaseLine done.
2008/04/15 08:38:30.935:


<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< END LOG >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

Chirs is the other one for 4/16/2008


< START LOG >>
dbloop,
play_vol AS PLAY_VOLUME,
rec_volume,
lastshift,
firstshift,
notice_hrs AS NOTICE_HOURS,
interval
FROM
ivrconfig
<----- END ----->
4/16 09:12:40.810: Error code -1 returned from ODBC driver
4/16 09:12:40.810: SQL Error State: 42S02
Native Error Code: D0
ODBC Error: [Microsoft][ODBC SQL Server Driver][SQL Server]Invalid object name 'ivrconfig'.
4/16 09:12:40.810: Elapsed Time: 0.000
4/16 09:12:40.810: FAILURE
4/16 09:12:40.810: [144] Run Flowchart
4/16 09:12:40.810: Flowchart is 'dbretry'
4/16 09:12:40.810: Setting local variable '@FAIL_HANDLE' to '1'
4/16 09:12:40.810: LoadSystem==>DbRetry
4/16 09:12:40.810: [1] START
4/16 09:12:40.810: [41] Compare
4/16 09:12:40.810: First Value '@FAIL_HANDLE' evaluates to '1'
4/16 09:12:40.810: @FAIL_HANDLE is empty?
4/16 09:12:40.810: (integer):1 is empty?
4/16 09:12:40.810: FALSE
4/16 09:12:40.810: [44] SQL End
4/16 09:12:40.810: Handle '@FAIL_HANDLE' evaluates to '1'
4/16 09:12:40.810: [11] Math
4/16 09:12:40.810: Base value '@DB_COUNTER' evaluates to '3'
4/16 09:12:40.810: Modifying value is '1'
4/16 09:12:40.810: @DB_COUNTER = @DB_COUNTER - 1
4/16 09:12:40.810: @DB_COUNTER = (integer):3 - (integer):1
4/16 09:12:40.810: Setting global variable '@DB_COUNTER' to '2'
4/16 09:12:40.810: [12] Wait
4/16 09:12:40.810: Delay is '1000'
4/16 09:12:40.810: Waiting 1000 milliseconds
4/16 09:12:41.810: [13] Compare
4/16 09:12:41.810: First Value '@DB_COUNTER' evaluates to '2'
4/16 09:12:41.810: Second Value is '0'
4/16 09:12:41.810: @DB_COUNTER > 0?
4/16 09:12:41.810: (integer):2 > (integer):0?
4/16 09:12:41.810: TRUE
4/16 09:12:41.810: [2] FINISH
4/16 09:12:41.810: LoadSystem<==DbRetry
4/16 09:12:41.810: [2] SQL Statement
4/16 09:12:41.810: Handle is '1'
4/16 09:12:41.810: Warning time threshold is ''
4/16 09:12:41.810: Empty Warning time threshold defaults to '2000'
4/16 09:12:41.810: <----- BEGIN ----->
SELECT
menuloop,
dbloop,
play_vol AS PLAY_VOLUME,
rec_volume,
lastshift,
firstshift,
notice_hrs AS NOTICE_HOURS,
interval
FROM
ivrconfig
<----- END ----->
4/16 09:12:41.810: Error code -1 returned from ODBC driver
4/16 09:12:41.810: SQL Error State: 42S02
Native Error Code: D0
ODBC Error: [Microsoft][ODBC SQL Server Driver][SQL Server]Invalid object name 'ivrconfig'.
4/16 09:12:41.810: Elapsed Time: 0.000
4/16 09:12:41.810: FAILURE
4/16 09:12:41.810: [144] Run Flowchart
4/16 09:12:41.810: Flowchart is 'dbretry'
4/16 09:12:41.810: Setting local variable '@FAIL_HANDLE' to '1'
4/16 09:12:41.810: LoadSystem==>DbRetry
4/16 09:12:41.810: [1] START
4/16 09:12:41.810: [41] Compare
4/16 09:12:41.810: First Value '@FAIL_HANDLE' evaluates to '1'
4/16 09:12:41.810: @FAIL_HANDLE is empty?
4/16 09:12:41.810: (integer):1 is empty?
4/16 09:12:41.810: FALSE
4/16 09:12:41.810: [44] SQL End
4/16 09:12:41.810: Handle '@FAIL_HANDLE' evaluates to '1'
4/16 09:12:41.810: [11] Math
4/16 09:12:41.810: Base value '@DB_COUNTER' evaluates to '2'
4/16 09:12:41.810: Modifying value is '1'
4/16 09:12:41.810: @DB_COUNTER = @DB_COUNTER - 1
4/16 09:12:41.810: @DB_COUNTER = (integer):2 - (integer):1
4/16 09:12:41.810: Setting global variable '@DB_COUNTER' to '1'
4/16 09:12:41.810: [12] Wait
4/16 09:12:41.810: Delay is '1000'
4/16 09:12:41.810: Waiting 1000 milliseconds
4/16 09:12:42.810: [13] Compare
4/16 09:12:42.810: First Value '@DB_COUNTER' evaluates to '1'
4/16 09:12:42.810: Second Value is '0'
4/16 09:12:42.810: @DB_COUNTER > 0?
4/16 09:12:42.810: (integer):1 > (integer):0?
4/16 09:12:42.810: TRUE
4/16 09:12:42.810: [2] FINISH
4/16 09:12:42.810: LoadSystem<==DbRetry
4/16 09:12:42.810: [2] SQL Statement
4/16 09:12:42.810: Handle is '1'
4/16 09:12:42.810: Warning time threshold is ''
4/16 09:12:42.810: Empty Warning time threshold defaults to '2000'
4/16 09:12:42.810: <----- BEGIN ----->
SELECT
menuloop,
dbloop,
play_vol AS PLAY_VOLUME,
rec_volume,
lastshift,
firstshift,
notice_hrs AS NOTICE_HOURS,
interval
FROM
ivrconfig
<----- END ----->
4/16 09:12:42.810: Error code -1 returned from ODBC driver
4/16 09:12:42.810: SQL Error State: 42S02
Native Error Code: D0
ODBC Error: [Microsoft][ODBC SQL Server Driver][SQL Server]Invalid object name 'ivrconfig'.
4/16 09:12:42.810: Elapsed Time: 0.000
4/16 09:12:42.810: FAILURE
4/16 09:12:42.810: [144] Run Flowchart
4/16 09:12:42.810: Flowchart is 'dbretry'
4/16 09:12:42.810: Setting local variable '@FAIL_HANDLE' to '1'
4/16 09:12:42.810: LoadSystem==>DbRetry
4/16 09:12:42.810: [1] START
4/16 09:12:42.810: [41] Compare
4/16 09:12:42.810: First Value '@FAIL_HANDLE' evaluates to '1'
4/16 09:12:42.810: @FAIL_HANDLE is empty?
4/16 09:12:42.810: (integer):1 is empty?
4/16 09:12:42.810: FALSE
4/16 09:12:42.810: [44] SQL End
4/16 09:12:42.810: Handle '@FAIL_HANDLE' evaluates to '1'
4/16 09:12:42.810: [11] Math
4/16 09:12:42.810: Base value '@DB_COUNTER' evaluates to '1'
4/16 09:12:42.810: Modifying value is '1'
4/16 09:12:42.810: @DB_COUNTER = @DB_COUNTER - 1
4/16 09:12:42.810: @DB_COUNTER = (integer):1 - (integer):1
4/16 09:12:42.810: Setting global variable '@DB_COUNTER' to '0'
4/16 09:12:42.810: [12] Wait
4/16 09:12:42.810: Delay is '1000'
4/16 09:12:42.810: Waiting 1000 milliseconds
4/16 09:12:43.810: [13] Compare
4/16 09:12:43.810: First Value '@DB_COUNTER' evaluates to '0'
4/16 09:12:43.810: Second Value is '0'
4/16 09:12:43.810: @DB_COUNTER > 0?
4/16 09:12:43.810: (integer):0 > (integer):0?
4/16 09:12:43.810: FALSE
4/16 09:12:43.810: [3] Write Text
4/16 09:12:43.810: Message is 'ERROR: Database operation failed.'
4/16 09:12:43.810: ERROR: Database operation failed.
4/16 09:12:43.810: [40] Fatal Stop
4/16 09:12:43.810: FATAL
4/16 09:12:43.810: Attempting to jump to Fatal Error Global Event label: 'APPLICATION_ERROR'
4/16 09:12:43.810: LoadSystem<==DbRetry
4/16 09:12:43.810: Main<==LoadSystem
4/16 09:12:43.810: Setting system variable '@FATAL' to ''
4/16 09:12:43.810: [19] Label
4/16 09:12:43.810: Label: APPLICATION_ERROR
4/16 09:12:43.810: [105] Run Flowchart
4/16 09:12:43.810: Flowchart is 'Exit'
4/16 09:12:43.810: Main==>Exit
4/16 09:12:43.810: [1] START
4/16 09:12:43.810: [8] Global Event
4/16 09:12:43.810: Label is 'EXIT_END'
4/16 09:12:43.810: Setting system variable '@FATAL' to 'EXIT_END'
4/16 09:12:43.810: [11] Global Event
4/16 09:12:43.810: Label is 'EXIT_END'
4/16 09:12:43.810: Setting system variable '@HANGUP' to 'EXIT_END'
4/16 09:12:43.810: [13] Compare
4/16 09:12:43.810: First Value '@HOOK_STATUS' evaluates to 'OFF-HOOK'
4/16 09:12:43.810: Second Value is 'OFF-HOOK'
4/16 09:12:43.810: @HOOK_STATUS = OFF-HOOK?
4/16 09:12:43.810: (string):OFF-HOOK = (string):OFF-HOOK?
4/16 09:12:43.810: TRUE
4/16 09:12:43.810: [3] Play
4/16 09:12:43.810: Script code is 'PROB_TECHNICAL'
4/16 09:12:43.810: Script code 'PROB_TECHNICAL' corresponds to file 'Vox\Eng\Scripts\PROB_TECHNICAL.vox'
4/16 09:12:43.810: Playing 'C:\Documents and Settings\vchilam\Application Data\TeleFlow\Applications\Credential\Vox\Eng\Scripts\PROB_TECHNICAL.vox'
4/16 09:12:43.810: Call Status (lps0)
4/16 09:12:43.810: ATDX_HOOKST (1)
4/16 09:12:43.810: Call Status (lps0)
4/16 09:12:43.810: ATDX_HOOKST (1)
4/16 09:12:43.810: Call Status (lps0)
4/16 09:12:43.810: ATDX_HOOKST (1)
4/16 09:12:48.154: Attempting ag_unlisten, lines[curLine].chdev = 0x1
4/16 09:12:48.154: ag_unlisten - success
4/16 09:12:48.154: dx_close
4/16 09:12:48.154: ReleaseLine done.
4/16 09:12:48.154: HANGUP
4/16 09:12:48.154: Attempting to jump to Hangup Global Event label: 'EXIT_END'
4/16 09:12:48.154: [12] Label
4/16 09:12:48.154: Label: EXIT_END
4/16 09:12:48.154: [2] FINISH
4/16 09:12:48.154: Main<==Exit
4/16 09:12:48.154: [22] FINISH
4/16 09:12:48.154: End of application.
4/16 09:12:51.154:


<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< END LOG >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

enGenic TeleFlow: Build build 2007.1205
(c) 1994 - 2006 enGenic
All rights reserved.

<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< START LOG >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
FROM
ivrconfig
<----- END ----->
4/16 09:45:09.076: Error code -1 returned from ODBC driver
4/16 09:45:09.076: SQL Error State: 42S02
Native Error Code: D0
ODBC Error: [Microsoft][ODBC SQL Server Driver][SQL Server]Invalid object name 'ivrconfig'.
4/16 09:45:09.076: Elapsed Time: 0.000
4/16 09:45:09.076: FAILURE
4/16 09:45:09.076: [144] Run Flowchart
4/16 09:45:09.076: Flowchart is 'dbretry'
4/16 09:45:09.076: Setting local variable '@FAIL_HANDLE' to '1'
4/16 09:45:09.076: LoadSystem==>DbRetry
4/16 09:45:09.076: [1] START
4/16 09:45:09.076: [41] Compare
4/16 09:45:09.076: First Value '@FAIL_HANDLE' evaluates to '1'
4/16 09:45:09.076: @FAIL_HANDLE is empty?
4/16 09:45:09.076: (integer):1 is empty?
4/16 09:45:09.076: FALSE
4/16 09:45:09.076: [44] SQL End
4/16 09:45:09.076: Handle '@FAIL_HANDLE' evaluates to '1'
4/16 09:45:09.076: [11] Math
4/16 09:45:09.076: Base value '@DB_COUNTER' evaluates to '3'
4/16 09:45:09.076: Modifying value is '1'
4/16 09:45:09.076: @DB_COUNTER = @DB_COUNTER - 1
4/16 09:45:09.076: @DB_COUNTER = (integer):3 - (integer):1
4/16 09:45:09.076: Setting global variable '@DB_COUNTER' to '2'
4/16 09:45:09.076: [12] Wait
4/16 09:45:09.076: Delay is '1000'
4/16 09:45:09.076: Waiting 1000 milliseconds
4/16 09:45:10.076: [13] Compare
4/16 09:45:10.076: First Value '@DB_COUNTER' evaluates to '2'
4/16 09:45:10.076: Second Value is '0'
4/16 09:45:10.076: @DB_COUNTER > 0?
4/16 09:45:10.076: (integer):2 > (integer):0?
4/16 09:45:10.076: TRUE
4/16 09:45:10.076: [2] FINISH
4/16 09:45:10.076: LoadSystem<==DbRetry
4/16 09:45:10.076: [2] SQL Statement
4/16 09:45:10.076: Handle is '1'
4/16 09:45:10.076: Warning time threshold is ''
4/16 09:45:10.076: Empty Warning time threshold defaults to '2000'
4/16 09:45:10.076: <----- BEGIN ----->
SELECT
menuloop,
dbloop,
play_vol AS PLAY_VOLUME,
rec_volume,
lastshift,
firstshift,
notice_hrs AS NOTICE_HOURS,
interval
FROM
ivrconfig
<----- END ----->
4/16 09:45:10.076: Error code -1 returned from ODBC driver
4/16 09:45:10.076: SQL Error State: 42S02
Native Error Code: D0
ODBC Error: [Microsoft][ODBC SQL Server Driver][SQL Server]Invalid object name 'ivrconfig'.
4/16 09:45:10.076: Elapsed Time: 0.000
4/16 09:45:10.076: FAILURE
4/16 09:45:10.076: [144] Run Flowchart
4/16 09:45:10.076: Flowchart is 'dbretry'
4/16 09:45:10.076: Setting local variable '@FAIL_HANDLE' to '1'
4/16 09:45:10.076: LoadSystem==>DbRetry
4/16 09:45:10.076: [1] START
4/16 09:45:10.076: [41] Compare
4/16 09:45:10.076: First Value '@FAIL_HANDLE' evaluates to '1'
4/16 09:45:10.076: @FAIL_HANDLE is empty?
4/16 09:45:10.076: (integer):1 is empty?
4/16 09:45:10.076: FALSE
4/16 09:45:10.076: [44] SQL End
4/16 09:45:10.076: Handle '@FAIL_HANDLE' evaluates to '1'
4/16 09:45:10.076: [11] Math
4/16 09:45:10.076: Base value '@DB_COUNTER' evaluates to '2'
4/16 09:45:10.076: Modifying value is '1'
4/16 09:45:10.076: @DB_COUNTER = @DB_COUNTER - 1
4/16 09:45:10.076: @DB_COUNTER = (integer):2 - (integer):1
4/16 09:45:10.076: Setting global variable '@DB_COUNTER' to '1'
4/16 09:45:10.076: [12] Wait
4/16 09:45:10.076: Delay is '1000'
4/16 09:45:10.076: Waiting 1000 milliseconds
4/16 09:45:11.076: [13] Compare
4/16 09:45:11.076: First Value '@DB_COUNTER' evaluates to '1'
4/16 09:45:11.076: Second Value is '0'
4/16 09:45:11.076: @DB_COUNTER > 0?
4/16 09:45:11.076: (integer):1 > (integer):0?
4/16 09:45:11.076: TRUE
4/16 09:45:11.076: [2] FINISH
4/16 09:45:11.076: LoadSystem<==DbRetry
4/16 09:45:11.076: [2] SQL Statement
4/16 09:45:11.076: Handle is '1'
4/16 09:45:11.076: Warning time threshold is ''
4/16 09:45:11.076: Empty Warning time threshold defaults to '2000'
4/16 09:45:11.076: <----- BEGIN ----->
SELECT
menuloop,
dbloop,
play_vol AS PLAY_VOLUME,
rec_volume,
lastshift,
firstshift,
notice_hrs AS NOTICE_HOURS,
interval
FROM
ivrconfig
<----- END ----->
4/16 09:45:11.076: Error code -1 returned from ODBC driver
4/16 09:45:11.076: SQL Error State: 42S02
Native Error Code: D0
ODBC Error: [Microsoft][ODBC SQL Server Driver][SQL Server]Invalid object name 'ivrconfig'.
4/16 09:45:11.076: Elapsed Time: 0.000
4/16 09:45:11.076: FAILURE
4/16 09:45:11.076: [144] Run Flowchart
4/16 09:45:11.076: Flowchart is 'dbretry'
4/16 09:45:11.076: Setting local variable '@FAIL_HANDLE' to '1'
4/16 09:45:11.076: LoadSystem==>DbRetry
4/16 09:45:11.076: [1] START
4/16 09:45:11.076: [41] Compare
4/16 09:45:11.076: First Value '@FAIL_HANDLE' evaluates to '1'
4/16 09:45:11.076: @FAIL_HANDLE is empty?
4/16 09:45:11.076: (integer):1 is empty?
4/16 09:45:11.076: FALSE
4/16 09:45:11.076: [44] SQL End
4/16 09:45:11.076: Handle '@FAIL_HANDLE' evaluates to '1'
4/16 09:45:11.076: [11] Math
4/16 09:45:11.076: Base value '@DB_COUNTER' evaluates to '1'
4/16 09:45:11.076: Modifying value is '1'
4/16 09:45:11.076: @DB_COUNTER = @DB_COUNTER - 1
4/16 09:45:11.076: @DB_COUNTER = (integer):1 - (integer):1
4/16 09:45:11.076: Setting global variable '@DB_COUNTER' to '0'
4/16 09:45:11.076: [12] Wait
4/16 09:45:11.076: Delay is '1000'
4/16 09:45:11.076: Waiting 1000 milliseconds
4/16 09:45:12.076: [13] Compare
4/16 09:45:12.076: First Value '@DB_COUNTER' evaluates to '0'
4/16 09:45:12.076: Second Value is '0'
4/16 09:45:12.076: @DB_COUNTER > 0?
4/16 09:45:12.076: (integer):0 > (integer):0?
4/16 09:45:12.076: FALSE
4/16 09:45:12.076: [3] Write Text
4/16 09:45:12.076: Message is 'ERROR: Database operation failed.'
4/16 09:45:12.076: ERROR: Database operation failed.
4/16 09:45:12.076: [40] Fatal Stop
4/16 09:45:12.076: FATAL
4/16 09:45:12.076: Attempting to jump to Fatal Error Global Event label: 'APPLICATION_ERROR'
4/16 09:45:12.076: LoadSystem<==DbRetry
4/16 09:45:12.076: Main<==LoadSystem
4/16 09:45:12.076: Setting system variable '@FATAL' to ''
4/16 09:45:12.076: [19] Label
4/16 09:45:12.076: Label: APPLICATION_ERROR
4/16 09:45:12.076: [105] Run Flowchart
4/16 09:45:12.076: Flowchart is 'Exit'
4/16 09:45:12.076: Main==>Exit
4/16 09:45:12.076: [1] START
4/16 09:45:12.076: [8] Global Event
4/16 09:45:12.076: Label is 'EXIT_END'
4/16 09:45:12.076: Setting system variable '@FATAL' to 'EXIT_END'
4/16 09:45:12.076: [11] Global Event
4/16 09:45:12.076: Label is 'EXIT_END'
4/16 09:45:12.076: Setting system variable '@HANGUP' to 'EXIT_END'
4/16 09:45:12.076: [13] Compare
4/16 09:45:12.076: First Value '@HOOK_STATUS' evaluates to 'OFF-HOOK'
4/16 09:45:12.076: Second Value is 'OFF-HOOK'
4/16 09:45:12.076: @HOOK_STATUS = OFF-HOOK?
4/16 09:45:12.076: (string):OFF-HOOK = (string):OFF-HOOK?
4/16 09:45:12.076: TRUE
4/16 09:45:12.076: [3] Play
4/16 09:45:12.076: Script code is 'PROB_TECHNICAL'
4/16 09:45:12.076: Script code 'PROB_TECHNICAL' corresponds to file 'Vox\Eng\Scripts\PROB_TECHNICAL.vox'
4/16 09:45:12.076: Playing 'C:\Documents and Settings\vchilam\Application Data\TeleFlow\Applications\Credential\Vox\Eng\Scripts\PROB_TECHNICAL.vox'
4/16 09:45:12.076: Call Status (lps0)
4/16 09:45:12.076: ATDX_HOOKST (1)
4/16 09:45:12.076: Call Status (lps0)
4/16 09:45:12.076: ATDX_HOOKST (1)
4/16 09:45:12.076: Call Status (lps0)
4/16 09:45:12.076: ATDX_HOOKST (1)
4/16 09:45:18.279: [5] Wait
4/16 09:45:18.279: Delay is '500'
4/16 09:45:18.279: Waiting 500 milliseconds
4/16 09:45:18.779: [6] Play
4/16 09:45:18.779: Script code is 'DISCONNECT01'
4/16 09:45:18.779: ERROR: Script code 'DISCONNECT01' is not in the Voice Script Manager
4/16 09:45:18.779: FATAL
4/16 09:45:18.779: Attempting to jump to Fatal Error Global Event label: 'EXIT_END'
4/16 09:45:18.779: Setting system variable '@FATAL' to ''
4/16 09:45:18.779: [12] Label
4/16 09:45:18.779: Label: EXIT_END
4/16 09:45:18.779: [2] FINISH
4/16 09:45:18.779: Main<==Exit
4/16 09:45:18.779: [22] FINISH
4/16 09:45:18.779: End of application.
4/16 09:45:18.810: Attempting ag_unlisten, lines[curLine].chdev = 0x1
4/16 09:45:18.810: ag_unlisten - success
4/16 09:45:18.810: dx_close
4/16 09:45:18.826: ReleaseLine done.
4/16 09:45:21.826:


<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< END LOG >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

enGenic TeleFlow: Build build 2007.1205
(c) 1994 - 2006 enGenic
All rights reserved.

<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< START LOG >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
4/16 09:46:09.982: Interrupted!
4/16 09:46:09.982: [355] Play
4/16 09:46:09.982: Script code is 'TOEXIT'
4/16 09:46:09.982: Script code 'TOEXIT' corresponds to file 'Vox\Eng\Scripts\TOEXIT.vox'
4/16 09:46:09.982: Playing 'C:\Documents and Settings\vchilam\Application Data\TeleFlow\Applications\Credential\Vox\Eng\Scripts\TOEXIT.vox'
4/16 09:46:09.982: Call Status (lps0)
4/16 09:46:09.982: ATDX_HOOKST (1)
4/16 09:46:09.982: Call Status (lps0)
4/16 09:46:09.982: ATDX_HOOKST (1)
4/16 09:46:09.982: Interrupted!
4/16 09:46:09.982: [360] Menu
4/16 09:46:09.982: TIMEOUT is ''
4/16 09:46:09.982: Empty TIMEOUT defaults to '@TIMEOUT', and evaluates to '3000'
4/16 09:46:09.982: Grammar is ''
4/16 09:46:09.982: Grammar Text is ''
4/16 09:46:09.982: Call Status (lps0)
4/16 09:46:09.982: ATDX_HOOKST (1)
4/16 09:46:09.982: Setting global variable '@SR_CONFIDENCE' to '100'
4/16 09:46:09.982: Got: '1'
4/16 09:46:09.982: [407] Play
4/16 09:46:09.982: Script code is 'RETRIEVE'
4/16 09:46:09.982: Script code 'RETRIEVE' corresponds to file 'Vox\Eng\Scripts\RETRIEVE.vox'
4/16 09:46:09.982: Playing 'C:\Documents and Settings\vchilam\Application Data\TeleFlow\Applications\Credential\Vox\Eng\Scripts\RETRIEVE.vox'
4/16 09:46:09.982: Call Status (lps0)
4/16 09:46:09.982: ATDX_HOOKST (1)
4/16 09:46:09.982: Call Status (lps0)
4/16 09:46:09.982: ATDX_HOOKST (1)
4/16 09:46:09.998: Call Status (lps0)
4/16 09:46:09.998: ATDX_HOOKST (1)
4/16 09:46:13.576: [406] Run Flowchart
4/16 09:46:13.576: Flowchart is 'GetSQLData'
4/16 09:46:13.576: MainMenu==>GetSQLData
4/16 09:46:13.576: [1] START
4/16 09:46:13.576: [29] DB Connect
4/16 09:46:13.576: Parameters is 'DSN=Credential;UID=xxxxxxx;PWD=xxxxxxxxxx;

'
4/16 09:46:13.576: ConnectString: DSN=Credential;UID=xxxxxxx;PWD=xxxxxxxxxx;


4/16 09:46:13.592: SQL Error State: 01000
Native Error Code: 1645
ODBC Error: [Microsoft][ODBC SQL Server Driver][SQL Server]Changed database context to 'IMS'.
4/16 09:46:13.592: SQL Error State: 01000
Native Error Code: 1647
ODBC Error: [Microsoft][ODBC SQL Server Driver][SQL Server]Changed language setting to us_english.
4/16 09:46:13.592: SQL Error State: HY092
Native Error Code: 0
ODBC Error: [Microsoft][ODBC SQL Server Driver]Invalid attribute/option identifier
4/16 09:46:13.592: [123] SQL Statement
4/16 09:46:13.592: Handle is '1'
4/16 09:46:13.592: Warning time threshold is '3000'
4/16 09:46:13.592: WARNING: Handle 1 still open. Closing handle
4/16 09:46:13.592: <----- BEGIN ----->
exec s_QueryIMSForCVS 0408, 2463




<----- END ----->
4/16 09:46:15.310: Elapsed Time: 1.718
4/16 09:46:15.310: [159] SQL Fetch
4/16 09:46:15.310: Handle is '1'
4/16 09:46:15.310: Setting global variable '@CRED_NUM' to '0265'
4/16 09:46:15.310: [156] Compare
4/16 09:46:15.310: First Value '@CRED_NUM' evaluates to '0265'
4/16 09:46:15.310: Second Value is '0'
4/16 09:46:15.310: @CRED_NUM = 0?
4/16 09:46:15.310: (integer):0265 = (integer):0?
4/16 09:46:15.310: FALSE
4/16 09:46:15.310: [154] SQL Statement
4/16 09:46:15.310: Handle is '1'
4/16 09:46:15.310: Warning time threshold is ''
4/16 09:46:15.310: Empty Warning time threshold defaults to '2000'
4/16 09:46:15.310: WARNING: Handle 1 still open. Closing handle
4/16 09:46:15.310: <----- BEGIN ----->
Exec s_FetchCredInfoForCVS 0408, 2463


<----- END ----->
4/16 09:46:17.232: Elapsed Time: 1.922
4/16 09:46:17.232: [41] SQL Fetch
4/16 09:46:17.232: Handle is '1'
4/16 09:46:17.232: Setting global variable '@CREDSTATUS' to 'Special Agent barbara knieff'
4/16 09:46:17.232: [46] Compare
4/16 09:46:17.232: First Value '@CredStatus' evaluates to 'Special Agent barbara knieff'
4/16 09:46:17.232: @CredStatus is empty?
4/16 09:46:17.232: (string):Special Agent barbara knieff is empty?
4/16 09:46:17.232: FALSE
4/16 09:46:17.232: [115] Play
4/16 09:46:17.232: Script code is 'CRED_AVAILABLE'
4/16 09:46:17.232: Script code 'CRED_AVAILABLE' corresponds to file 'Vox\Eng\Scripts\CRED_AVAILABLE.vox'
4/16 09:46:17.232: Playing 'C:\Documents and Settings\vchilam\Application Data\TeleFlow\Applications\Credential\Vox\Eng\Scripts\CRED_AVAILABLE.vox'
4/16 09:46:17.232: Call Status (lps0)
4/16 09:46:17.232: ATDX_HOOKST (1)
4/16 09:46:17.232: Call Status (lps0)
4/16 09:46:17.232: ATDX_HOOKST (1)
4/16 09:46:17.232: Call Status (lps0)
4/16 09:46:17.232: ATDX_HOOKST (1)
4/16 09:46:19.435: [142] Set Volume
4/16 09:46:19.435: Setting global variable '@VOLUME' to '2'
4/16 09:46:19.435: [140] Speak Text
4/16 09:46:19.435: TTS server is '127.0.0.1'
4/16 09:46:19.435: TTS server port is '7000'
4/16 09:46:19.435: Text '@CredStatus' evaluates to 'Special Agent barbara knieff'
4/16 09:46:19.435: Converting text to Dialogic VOX (ADPCM)
4/16 09:46:19.435: TTS Client: start connect to 127.0.0.1 : 7000
4/16 09:46:19.435: TTS Client: Sending text, length 28, speaker 100, audio format 5
4/16 09:46:19.545: TTS Client: buffer received (6720 bytes, result = 1)
4/16 09:46:19.545: Playing audio buffer
4/16 09:46:19.545: Call Status (lps0)
4/16 09:46:19.545: ATDX_HOOKST (1)
4/16 09:46:21.295: [143] Set Volume
4/16 09:46:21.295: Setting global variable '@VOLUME' to '0'
4/16 09:46:21.295: [81] Play
4/16 09:46:21.295: Script code is 'REPEAT'
4/16 09:46:21.295: Script code 'REPEAT' corresponds to file 'Vox\Eng\Scripts\REPEAT.vox'
4/16 09:46:21.295: Playing 'C:\Documents and Settings\vchilam\Application Data\TeleFlow\Applications\Credential\Vox\Eng\Scripts\REPEAT.vox'
4/16 09:46:21.295: Call Status (lps0)
4/16 09:46:21.295: ATDX_HOOKST (1)
4/16 09:46:21.295: Call Status (lps0)
4/16 09:46:21.295: ATDX_HOOKST (1)
4/16 09:46:21.295: Call Status (lps0)
4/16 09:46:21.295: ATDX_HOOKST (1)
4/16 09:46:24.748: [83] Play
4/16 09:46:24.748: Script code is 'ANOTHER'
4/16 09:46:24.748: Script code 'ANOTHER' corresponds to file 'Vox\Eng\Scripts\ANOTHER.vox'
4/16 09:46:24.748: Playing 'C:\Documents and Settings\vchilam\Application Data\TeleFlow\Applications\Credential\Vox\Eng\Scripts\ANOTHER.vox'
4/16 09:46:24.748: Call Status (lps0)
4/16 09:46:24.748: ATDX_HOOKST (1)
4/16 09:46:24.748: Call Status (lps0)
4/16 09:46:24.748: ATDX_HOOKST (1)
4/16 09:46:24.764: Call Status (lps0)
4/16 09:46:24.764: ATDX_HOOKST (1)
4/16 09:46:27.717: [144] Play
4/16 09:46:27.717: Script code is 'TOMAINMENU'
4/16 09:46:27.717: Script code 'TOMAINMENU' corresponds to file 'Vox\Eng\Scripts\TOMAINMENU.vox'
4/16 09:46:27.717: Playing 'C:\Documents and Settings\vchilam\Application Data\TeleFlow\Applications\Credential\Vox\Eng\Scripts\TOMAINMENU.vox'
4/16 09:46:27.717: Call Status (lps0)
4/16 09:46:27.717: ATDX_HOOKST (1)
4/16 09:46:27.717: Call Status (lps0)
4/16 09:46:27.717: ATDX_HOOKST (1)
4/16 09:46:27.717: Call Status (lps0)
4/16 09:46:27.717: ATDX_HOOKST (1)
4/16 09:46:30.435: [146] Play
4/16 09:46:30.435: Script code is 'TOEXIT'
4/16 09:46:30.435: Script code 'TOEXIT' corresponds to file 'Vox\Eng\Scripts\TOEXIT.vox'
4/16 09:46:30.435: Playing 'C:\Documents and Settings\vchilam\Application Data\TeleFlow\Applications\Credential\Vox\Eng\Scripts\TOEXIT.vox'
4/16 09:46:30.435: Call Status (lps0)
4/16 09:46:30.435: ATDX_HOOKST (1)
4/16 09:46:30.435: Call Status (lps0)
4/16 09:46:30.435: ATDX_HOOKST (1)
4/16 09:46:30.435: Call Status (lps0)
4/16 09:46:30.435: ATDX_HOOKST (1)
4/16 09:46:32.889: [60] Menu
4/16 09:46:32.889: TIMEOUT is ''
4/16 09:46:32.889: Empty TIMEOUT defaults to '@TIMEOUT', and evaluates to '3000'
4/16 09:46:32.889: Grammar is ''
4/16 09:46:32.889: Grammar Text is ''
4/16 09:46:32.889: Call Status (lps0)
4/16 09:46:32.889: ATDX_HOOKST (1)
4/16 09:46:33.342: Setting global variable '@SR_CONFIDENCE' to '100'
4/16 09:46:33.342: Got: '4'
4/16 09:46:33.342: [149] Run Flowchart
4/16 09:46:33.342: Flowchart is 'DisConnect'
4/16 09:46:33.342: GetSQLData==>DisConnect
4/16 09:46:33.342: [1] START
4/16 09:46:33.342: [8] Global Event
4/16 09:46:33.342: Label is 'EXIT_END'
4/16 09:46:33.342: Setting system variable '@FATAL' to 'EXIT_END'
4/16 09:46:33.342: [11] Global Event
4/16 09:46:33.342: Label is 'EXIT_END'
4/16 09:46:33.342: Setting system variable '@HANGUP' to 'EXIT_END'
4/16 09:46:33.342: [13] Compare
4/16 09:46:33.342: First Value '@HOOK_STATUS' evaluates to 'OFF-HOOK'
4/16 09:46:33.342: Second Value is 'OFF-HOOK'
4/16 09:46:33.342: @HOOK_STATUS = OFF-HOOK?
4/16 09:46:33.342: (string):OFF-HOOK = (string):OFF-HOOK?
4/16 09:46:33.342: TRUE
4/16 09:46:33.342: [5] Wait
4/16 09:46:33.342: Delay is '500'
4/16 09:46:33.342: Waiting 500 milliseconds
4/16 09:46:33.842: [6] Play
4/16 09:46:33.842: Script code is 'DISCONNECT01'
4/16 09:46:33.842: ERROR: Script code 'DISCONNECT01' is not in the Voice Script Manager
4/16 09:46:33.842: FATAL
4/16 09:46:33.842: Attempting to jump to Fatal Error Global Event label: 'EXIT_END'
4/16 09:46:33.842: Setting system variable '@FATAL' to ''
4/16 09:46:33.842: [12] Label
4/16 09:46:33.842: Label: EXIT_END
4/16 09:46:33.842: [2] FINISH
4/16 09:46:33.842: GetSQLData<==DisConnect
4/16 09:46:33.873: Attempting ag_unlisten, lines[curLine].chdev = 0x1
4/16 09:46:33.873: ag_unlisten - success
4/16 09:46:33.873: dx_close
4/16 09:46:33.873: ReleaseLine done.
4/16 09:46:36.873:


<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< END LOG >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

enGenic TeleFlow: Build build 2007.1205
(c) 1994 - 2006 enGenic
All rights reserved.

<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< START LOG >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
4/16 09:49:28.060: Interrupted!
4/16 09:49:28.060: [355] Play
4/16 09:49:28.060: Script code is 'TOEXIT'
4/16 09:49:28.060: Script code 'TOEXIT' corresponds to file 'Vox\Eng\Scripts\TOEXIT.vox'
4/16 09:49:28.060: Playing 'C:\Documents and Settings\vchilam\Application Data\TeleFlow\Applications\Credential\Vox\Eng\Scripts\TOEXIT.vox'
4/16 09:49:28.060: Call Status (lps0)
4/16 09:49:28.060: ATDX_HOOKST (1)
4/16 09:49:28.060: Call Status (lps0)
4/16 09:49:28.060: ATDX_HOOKST (1)
4/16 09:49:28.060: Interrupted!
4/16 09:49:28.060: [360] Menu
4/16 09:49:28.060: TIMEOUT is ''
4/16 09:49:28.060: Empty TIMEOUT defaults to '@TIMEOUT', and evaluates to '3000'
4/16 09:49:28.060: Grammar is ''
4/16 09:49:28.060: Grammar Text is ''
4/16 09:49:28.060: Call Status (lps0)
4/16 09:49:28.060: ATDX_HOOKST (1)
4/16 09:49:28.060: Setting global variable '@SR_CONFIDENCE' to '100'
4/16 09:49:28.060: Got: '1'
4/16 09:49:28.060: [407] Play
4/16 09:49:28.060: Script code is 'RETRIEVE'
4/16 09:49:28.060: Script code 'RETRIEVE' corresponds to file 'Vox\Eng\Scripts\RETRIEVE.vox'
4/16 09:49:28.060: Playing 'C:\Documents and Settings\vchilam\Application Data\TeleFlow\Applications\Credential\Vox\Eng\Scripts\RETRIEVE.vox'
4/16 09:49:28.060: Call Status (lps0)
4/16 09:49:28.060: ATDX_HOOKST (1)
4/16 09:49:28.060: Call Status (lps0)
4/16 09:49:28.060: ATDX_HOOKST (1)
4/16 09:49:28.060: Call Status (lps0)
4/16 09:49:28.060: ATDX_HOOKST (1)
4/16 09:49:31.654: [406] Run Flowchart
4/16 09:49:31.654: Flowchart is 'GetSQLData'
4/16 09:49:31.654: MainMenu==>GetSQLData
4/16 09:49:31.654: [1] START
4/16 09:49:31.654: [29] DB Connect
4/16 09:49:31.654: Parameters is 'DSN=Credential;UID=xxxxxxx;PWD=xxxxxxxxxx;

'
4/16 09:49:31.654: ConnectString: DSN=Credential;UID=xxxxxxx;PWD=xxxxxxxxxx;


4/16 09:49:31.670: SQL Error State: 01000
Native Error Code: 1645
ODBC Error: [Microsoft][ODBC SQL Server Driver][SQL Server]Changed database context to 'IMS'.
4/16 09:49:31.670: SQL Error State: 01000
Native Error Code: 1647
ODBC Error: [Microsoft][ODBC SQL Server Driver][SQL Server]Changed language setting to us_english.
4/16 09:49:31.670: SQL Error State: HY092
Native Error Code: 0
ODBC Error: [Microsoft][ODBC SQL Server Driver]Invalid attribute/option identifier
4/16 09:49:31.670: [123] SQL Statement
4/16 09:49:31.670: Handle is '1'
4/16 09:49:31.670: Warning time threshold is '3000'
4/16 09:49:31.670: WARNING: Handle 1 still open. Closing handle
4/16 09:49:31.670: <----- BEGIN ----->
exec s_QueryIMSForCVS 0408, 2463




<----- END ----->
4/16 09:49:33.217: Elapsed Time: 1.547
4/16 09:49:33.217: [159] SQL Fetch
4/16 09:49:33.217: Handle is '1'
4/16 09:49:33.217: Setting global variable '@CRED_NUM' to '0265'
4/16 09:49:33.217: [156] Compare
4/16 09:49:33.217: First Value '@CRED_NUM' evaluates to '0265'
4/16 09:49:33.217: Second Value is '0'
4/16 09:49:33.217: @CRED_NUM = 0?
4/16 09:49:33.217: (integer):0265 = (integer):0?
4/16 09:49:33.217: FALSE
4/16 09:49:33.217: [154] SQL Statement
4/16 09:49:33.217: Handle is '1'
4/16 09:49:33.217: Warning time threshold is ''
4/16 09:49:33.217: Empty Warning time threshold defaults to '2000'
4/16 09:49:33.217: WARNING: Handle 1 still open. Closing handle
4/16 09:49:33.217: <----- BEGIN ----->
Exec s_FetchCredInfoForCVS 0408, 2463


<----- END ----->
4/16 09:49:34.623: Elapsed Time: 1.406
4/16 09:49:34.623: [41] SQL Fetch
4/16 09:49:34.623: Handle is '1'
4/16 09:49:34.623: Setting global variable '@CREDSTATUS' to 'Special Agent barbara knieff'
4/16 09:49:34.623: [46] Compare
4/16 09:49:34.623: First Value '@CredStatus' evaluates to 'Special Agent barbara knieff'
4/16 09:49:34.623: @CredStatus is empty?
4/16 09:49:34.623: (string):Special Agent barbara knieff is empty?
4/16 09:49:34.623: FALSE
4/16 09:49:34.623: [115] Play
4/16 09:49:34.623: Script code is 'CRED_AVAILABLE'
4/16 09:49:34.623: Script code 'CRED_AVAILABLE' corresponds to file 'Vox\Eng\Scripts\CRED_AVAILABLE.vox'
4/16 09:49:34.623: Playing 'C:\Documents and Settings\vchilam\Application Data\TeleFlow\Applications\Credential\Vox\Eng\Scripts\CRED_AVAILABLE.vox'
4/16 09:49:34.623: Call Status (lps0)
4/16 09:49:34.623: ATDX_HOOKST (1)
4/16 09:49:34.623: Call Status (lps0)
4/16 09:49:34.623: ATDX_HOOKST (1)
4/16 09:49:34.639: Call Status (lps0)
4/16 09:49:34.639: ATDX_HOOKST (1)
4/16 09:49:36.842: [142] Set Volume
4/16 09:49:36.842: Setting global variable '@VOLUME' to '2'
4/16 09:49:36.842: [140] Speak Text
4/16 09:49:36.842: TTS server is '127.0.0.1'
4/16 09:49:36.842: TTS server port is '7000'
4/16 09:49:36.842: Text '@CredStatus' evaluates to 'Special Agent barbara knieff'
4/16 09:49:36.842: Converting text to Dialogic VOX (ADPCM)
4/16 09:49:36.842: TTS Client: start connect to 127.0.0.1 : 7000
4/16 09:49:36.842: TTS Client: Sending text, length 28, speaker 100, audio format 5
4/16 09:49:36.951: TTS Client: buffer received (6720 bytes, result = 1)
4/16 09:49:36.951: Playing audio buffer
4/16 09:49:36.951: Call Status (lps0)
4/16 09:49:36.951: ATDX_HOOKST (1)
4/16 09:49:38.701: [143] Set Volume
4/16 09:49:38.701: Setting global variable '@VOLUME' to '0'
4/16 09:49:38.701: [81] Play
4/16 09:49:38.701: Script code is 'REPEAT'
4/16 09:49:38.701: Script code 'REPEAT' corresponds to file 'Vox\Eng\Scripts\REPEAT.vox'
4/16 09:49:38.701: Playing 'C:\Documents and Settings\vchilam\Application Data\TeleFlow\Applications\Credential\Vox\Eng\Scripts\REPEAT.vox'
4/16 09:49:38.701: Call Status (lps0)
4/16 09:49:38.701: ATDX_HOOKST (1)
4/16 09:49:38.701: Call Status (lps0)
4/16 09:49:38.701: ATDX_HOOKST (1)
4/16 09:49:38.701: Call Status (lps0)
4/16 09:49:38.701: ATDX_HOOKST (1)
4/16 09:49:42.154: [83] Play
4/16 09:49:42.154: Script code is 'ANOTHER'
4/16 09:49:42.154: Script code 'ANOTHER' corresponds to file 'Vox\Eng\Scripts\ANOTHER.vox'
4/16 09:49:42.154: Playing 'C:\Documents and Settings\vchilam\Application Data\TeleFlow\Applications\Credential\Vox\Eng\Scripts\ANOTHER.vox'
4/16 09:49:42.154: Call Status (lps0)
4/16 09:49:42.154: ATDX_HOOKST (1)
4/16 09:49:42.154: Call Status (lps0)
4/16 09:49:42.154: ATDX_HOOKST (1)
4/16 09:49:42.154: Call Status (lps0)
4/16 09:49:42.154: ATDX_HOOKST (1)
4/16 09:49:45.123: [144] Play
4/16 09:49:45.123: Script code is 'TOMAINMENU'
4/16 09:49:45.123: Script code 'TOMAINMENU' corresponds to file 'Vox\Eng\Scripts\TOMAINMENU.vox'
4/16 09:49:45.123: Playing 'C:\Documents and Settings\vchilam\Application Data\TeleFlow\Applications\Credential\Vox\Eng\Scripts\TOMAINMENU.vox'
4/16 09:49:45.123: Call Status (lps0)
4/16 09:49:45.123: ATDX_HOOKST (1)
4/16 09:49:45.123: Call Status (lps0)
4/16 09:49:45.123: ATDX_HOOKST (1)
4/16 09:49:45.123: Call Status (lps0)
4/16 09:49:45.123: ATDX_HOOKST (1)
4/16 09:49:47.826: [146] Play
4/16 09:49:47.826: Script code is 'TOEXIT'
4/16 09:49:47.826: Script code 'TOEXIT' corresponds to file 'Vox\Eng\Scripts\TOEXIT.vox'
4/16 09:49:47.826: Playing 'C:\Documents and Settings\vchilam\Application Data\TeleFlow\Applications\Credential\Vox\Eng\Scripts\TOEXIT.vox'
4/16 09:49:47.826: Call Status (lps0)
4/16 09:49:47.826: ATDX_HOOKST (1)
4/16 09:49:47.826: Call Status (lps0)
4/16 09:49:47.826: ATDX_HOOKST (1)
4/16 09:49:47.842: Call Status (lps0)
4/16 09:49:47.842: ATDX_HOOKST (1)
4/16 09:49:50.295: [60] Menu
4/16 09:49:50.295: TIMEOUT is ''
4/16 09:49:50.295: Empty TIMEOUT defaults to '@TIMEOUT', and evaluates to '3000'
4/16 09:49:50.295: Grammar is ''
4/16 09:49:50.295: Grammar Text is ''
4/16 09:49:50.295: Call Status (lps0)
4/16 09:49:50.295: ATDX_HOOKST (1)
4/16 09:49:51.326: Setting global variable '@SR_CONFIDENCE' to '100'
4/16 09:49:51.326: Got: '4'
4/16 09:49:51.326: [149] Run Flowchart
4/16 09:49:51.326: Flowchart is 'DisConnect'
4/16 09:49:51.326: GetSQLData==>DisConnect
4/16 09:49:51.326: [1] START
4/16 09:49:51.326: [8] Global Event
4/16 09:49:51.326: Label is 'EXIT_END'
4/16 09:49:51.326: Setting system variable '@FATAL' to 'EXIT_END'
4/16 09:49:51.326: [11] Global Event
4/16 09:49:51.326: Label is 'EXIT_END'
4/16 09:49:51.326: Setting system variable '@HANGUP' to 'EXIT_END'
4/16 09:49:51.326: [13] Compare
4/16 09:49:51.326: First Value '@HOOK_STATUS' evaluates to 'OFF-HOOK'
4/16 09:49:51.326: Second Value is 'OFF-HOOK'
4/16 09:49:51.326: @HOOK_STATUS = OFF-HOOK?
4/16 09:49:51.326: (string):OFF-HOOK = (string):OFF-HOOK?
4/16 09:49:51.326: TRUE
4/16 09:49:51.326: [5] Wait
4/16 09:49:51.326: Delay is '500'
4/16 09:49:51.326: Waiting 500 milliseconds
4/16 09:49:51.826: [6] Play
4/16 09:49:51.826: Script code is 'DISCONNECT01'
4/16 09:49:51.826: ERROR: Script code 'DISCONNECT01' is not in the Voice Script Manager
4/16 09:49:51.826: FATAL
4/16 09:49:51.826: Attempting to jump to Fatal Error Global Event label: 'EXIT_END'
4/16 09:49:51.826: Setting system variable '@FATAL' to ''
4/16 09:49:51.826: [12] Label
4/16 09:49:51.826: Label: EXIT_END
4/16 09:49:51.826: [2] FINISH
4/16 09:49:51.826: GetSQLData<==DisConnect
4/16 09:49:51.857: Attempting ag_unlisten, lines[curLine].chdev = 0x1
4/16 09:49:51.857: ag_unlisten - success
4/16 09:49:51.857: dx_close
4/16 09:49:51.873: ReleaseLine done.
4/16 09:49:54.873:


<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< END LOG >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

enGenic TeleFlow: Build build 2007.1205
(c) 1994 - 2006 enGenic
All rights reserved.

<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< START LOG >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
4/16 09:51:21.014: Setting global variable '@UNUSED' to '09:07:00'
4/16 09:51:21.014: [9] Compare
4/16 09:51:21.014: First Value '@CHK_COUNT' evaluates to '1'
4/16 09:51:21.014: Second Value is '1'
4/16 09:51:21.014: @CHK_COUNT = 1?
4/16 09:51:21.014: (integer):1 = (integer):1?
4/16 09:51:21.014: TRUE
4/16 09:51:21.014: [2] FINISH
4/16 09:51:21.014: Main<==BuildSchedule
4/16 09:51:21.014: [17] Run Flowchart
4/16 09:51:21.014: Flowchart is 'MainMenu'
4/16 09:51:21.014: Main==>MainMenu
4/16 09:51:21.014: [1] START
4/16 09:51:21.014: [322] Play
4/16 09:51:21.014: Script code is 'WELCOME01'
4/16 09:51:21.014: Script code 'WELCOME01' corresponds to file 'Vox\Eng\Scripts\WELCOME01.vox'
4/16 09:51:21.014: Playing 'C:\Documents and Settings\vchilam\Application Data\TeleFlow\Applications\Credential\Vox\Eng\Scripts\WELCOME01.vox'
4/16 09:51:21.014: Call Status (lps0)
4/16 09:51:21.014: ATDX_HOOKST (1)
4/16 09:51:21.014: Call Status (lps0)
4/16 09:51:21.014: ATDX_HOOKST (1)
4/16 09:51:21.029: Call Status (lps0)
4/16 09:51:21.029: ATDX_HOOKST (1)
4/16 09:51:24.342: [99] Run Flowchart
4/16 09:51:24.342: Flowchart is 'MemberLogin'
4/16 09:51:24.342: MainMenu==>MemberLogin
4/16 09:51:24.342: [1] START
4/16 09:51:24.342: [15] Clear TT
4/16 09:51:24.342: [3] Run Flowchart
4/16 09:51:24.342: Flowchart is 'MenuSet'
4/16 09:51:24.342: MemberLogin==>MenuSet
4/16 09:51:24.342: [100] START
4/16 09:51:24.342: [102] Set Global Variable
4/16 09:51:24.342: Setting global variable '@COUNTER' to '4'
4/16 09:51:24.342: [101] FINISH
4/16 09:51:24.342: MemberLogin<==MenuSet
4/16 09:51:24.342: [5] Play
4/16 09:51:24.342: Script code is 'LOGIN'
4/16 09:51:24.342: Script code 'LOGIN' corresponds to file 'Vox\Eng\Scripts\LOGIN.vox'
4/16 09:51:24.342: Playing 'C:\Documents and Settings\vchilam\Application Data\TeleFlow\Applications\Credential\Vox\Eng\Scripts\LOGIN.vox'
4/16 09:51:24.342: Call Status (lps0)
4/16 09:51:24.342: ATDX_HOOKST (1)
4/16 09:51:24.342: Call Status (lps0)
4/16 09:51:24.342: ATDX_HOOKST (1)
4/16 09:51:24.357: Call Status (lps0)
4/16 09:51:24.357: ATDX_HOOKST (1)
4/16 09:51:28.185: [7] Get TT String
4/16 09:51:28.185: TIMEOUT is ''
4/16 09:51:28.185: Empty TIMEOUT defaults to '@TIMEOUT', and evaluates to '3000'
4/16 09:51:28.185: Maximum TTs is '5'
4/16 09:51:28.185: Allowable TTs is '1234567890'
4/16 09:51:28.185: Termination TTs is '*#'
4/16 09:51:28.185: Setting global variable '@MEMBER_NUM' to ''
4/16 09:51:28.185: Call Status (lps0)
4/16 09:51:28.185: ATDX_HOOKST (1)
4/16 09:51:33.404: Got: '0480'
4/16 09:51:33.404: Setting global variable '@MEMBER_NUM' to '0480'
4/16 09:51:33.404: [21] Play
4/16 09:51:33.404: Script code is 'CONFIRM01'
4/16 09:51:33.404: Script code 'CONFIRM01' corresponds to file 'Vox\Eng\Scripts\CONFIRM01.vox'
4/16 09:51:33.404: Playing 'C:\Documents and Settings\vchilam\Application Data\TeleFlow\Applications\Credential\Vox\Eng\Scripts\CONFIRM01.vox'
4/16 09:51:33.404: Call Status (lps0)
4/16 09:51:33.404: ATDX_HOOKST (1)
4/16 09:51:33.404: Call Status (lps0)
4/16 09:51:33.404: ATDX_HOOKST (1)
4/16 09:51:33.420: Call Status (lps0)
4/16 09:51:33.420: ATDX_HOOKST (1)
4/16 09:51:34.857: [16] Say
4/16 09:51:34.857: Text '@MEMBER_NUM' evaluates to '0480'
4/16 09:51:34.857: Speaking '0480'
4/16 09:51:34.857: Playing: 'C:\Program Files\TeleFlow\Languages\English\00.vox'
4/16 09:51:34.857: Call Status (lps0)
4/16 09:51:34.857: ATDX_HOOKST (1)
4/16 09:51:34.857: Call Status (lps0)
4/16 09:51:34.857: ATDX_HOOKST (1)
4/16 09:51:34.857: Call Status (lps0)
4/16 09:51:34.857: ATDX_HOOKST (1)
4/16 09:51:35.685: Playing: 'C:\Program Files\TeleFlow\Languages\English\04.vox'
4/16 09:51:35.685: Call Status (lps0)
4/16 09:51:35.685: ATDX_HOOKST (1)
4/16 09:51:35.685: Call Status (lps0)
4/16 09:51:35.685: ATDX_HOOKST (1)
4/16 09:51:35.685: Call Status (lps0)
4/16 09:51:35.685: ATDX_HOOKST (1)
4/16 09:51:36.373: Playing: 'C:\Program Files\TeleFlow\Languages\English\08.vox'
4/16 09:51:36.373: Call Status (lps0)
4/16 09:51:36.373: ATDX_HOOKST (1)
4/16 09:51:36.373: Call Status (lps0)
4/16 09:51:36.373: ATDX_HOOKST (1)
4/16 09:51:36.373: Call Status (lps0)
4/16 09:51:36.373: ATDX_HOOKST (1)
4/16 09:51:37.076: Playing: 'C:\Program Files\TeleFlow\Languages\English\00.vox'
4/16 09:51:37.076: Call Status (lps0)
4/16 09:51:37.076: ATDX_HOOKST (1)
4/16 09:51:37.076: Call Status (lps0)
4/16 09:51:37.076: ATDX_HOOKST (1)
4/16 09:51:37.092: Call Status (lps0)
4/16 09:51:37.092: ATDX_HOOKST (1)
4/16 09:51:37.889: [9] Set Local Variable
4/16 09:51:37.889: Setting local variable '@NUMLEN' to ''
4/16 09:51:37.889: [11] Math
4/16 09:51:37.889: Base value '@MEMBER_NUM' evaluates to '0480'
4/16 09:51:37.889: Modifying value is ''
4/16 09:51:37.889: @NUMLEN = LENGTH (@MEMBER_NUM)
4/16 09:51:37.889: @NUMLEN = LENGTH (0480)
4/16 09:51:37.889: Setting local variable '@NUMLEN' to '4'
4/16 09:51:37.889: [12] Compare
4/16 09:51:37.904: First Value '@NUMLEN' evaluates to '4'
4/16 09:51:37.904: Second Value is '4'
4/16 09:51:37.904: @NUMLEN = 4?
4/16 09:51:37.904: (integer):4 = (integer):4?
4/16 09:51:37.904: TRUE
4/16 09:51:37.904: [2] FINISH
4/16 09:51:37.904: MainMenu<==MemberLogin
4/16 09:51:37.904: [327] Play
4/16 09:51:37.904: Script code is 'CONFIRM02'
4/16 09:51:37.904: Script code 'CONFIRM02' corresponds to file 'Vox\Eng\Scripts\CONFIRM02.vox'
4/16 09:51:37.904: Playing 'C:\Documents and Settings\vchilam\Application Data\TeleFlow\Applications\Credential\Vox\Eng\Scripts\CONFIRM02.vox'
4/16 09:51:37.904: Call Status (lps0)
4/16 09:51:37.904: ATDX_HOOKST (1)
4/16 09:51:37.904: Call Status (lps0)
4/16 09:51:37.904: ATDX_HOOKST (1)
4/16 09:51:37.904: Call Status (lps0)
4/16 09:51:37.904: ATDX_HOOKST (1)
4/16 09:51:40.607: [331] Play
4/16 09:51:40.607: Script code is 'CONFIRM03'
4/16 09:51:40.607: Script code 'CONFIRM03' corresponds to file 'Vox\Eng\Scripts\CONFIRM03.vox'
4/16 09:51:40.607: Playing 'C:\Documents and Settings\vchilam\Application Data\TeleFlow\Applications\Credential\Vox\Eng\Scripts\CONFIRM03.vox'
4/16 09:51:40.607: Call Status (lps0)
4/16 09:51:40.607: ATDX_HOOKST (1)
4/16 09:51:40.607: Call Status (lps0)
4/16 09:51:40.607: ATDX_HOOKST (1)
4/16 09:51:40.607: Call Status (lps0)
4/16 09:51:40.607: ATDX_HOOKST (1)
4/16 09:51:43.685: [337] Play
4/16 09:51:43.685: Script code is 'TOMAINMENU'
4/16 09:51:43.685: Script code 'TOMAINMENU' corresponds to file 'Vox\Eng\Scripts\TOMAINMENU.vox'
4/16 09:51:43.685: Playing 'C:\Documents and Settings\vchilam\Application Data\TeleFlow\Applications\Credential\Vox\Eng\Scripts\TOMAINMENU.vox'
4/16 09:51:43.685: Call Status (lps0)
4/16 09:51:43.685: ATDX_HOOKST (1)
4/16 09:51:43.685: Call Status (lps0)
4/16 09:51:43.685: ATDX_HOOKST (1)
4/16 09:51:43.701: Call Status (lps0)
4/16 09:51:43.701: ATDX_HOOKST (1)
4/16 09:51:46.404: [341] Play
4/16 09:51:46.404: Script code is 'TOEXIT'
4/16 09:51:46.404: Script code 'TOEXIT' corresponds to file 'Vox\Eng\Scripts\TOEXIT.vox'
4/16 09:51:46.404: Playing 'C:\Documents and Settings\vchilam\Application Data\TeleFlow\Applications\Credential\Vox\Eng\Scripts\TOEXIT.vox'
4/16 09:51:46.404: Call Status (lps0)
4/16 09:51:46.404: ATDX_HOOKST (1)
4/16 09:51:46.404: Call Status (lps0)
4/16 09:51:46.404: ATDX_HOOKST (1)
4/16 09:51:46.404: Call Status (lps0)
4/16 09:51:46.404: ATDX_HOOKST (1)
4/16 09:51:48.857: [381] Menu
4/16 09:51:48.857: TIMEOUT is ''
4/16 09:51:48.857: Empty TIMEOUT defaults to '@TIMEOUT', and evaluates to '3000'
4/16 09:51:48.857: Grammar is ''
4/16 09:51:48.857: Grammar Text is ''
4/16 09:51:48.857: Call Status (lps0)
4/16 09:51:48.857: ATDX_HOOKST (1)
4/16 09:51:51.857: Setting global variable '@SR_CONFIDENCE' to '0'
4/16 09:51:51.857: TIMEOUT
4/16 09:51:51.857: [403] Run Flowchart
4/16 09:51:51.857: Flowchart is 'DisConnect'
4/16 09:51:51.857: MainMenu==>DisConnect
4/16 09:51:51.857: [1] START
4/16 09:51:51.857: [8] Global Event
4/16 09:51:51.857: Label is 'EXIT_END'
4/16 09:51:51.857: Setting system variable '@FATAL' to 'EXIT_END'
4/16 09:51:51.857: [11] Global Event
4/16 09:51:51.857: Label is 'EXIT_END'
4/16 09:51:51.857: Setting system variable '@HANGUP' to 'EXIT_END'
4/16 09:51:51.857: [13] Compare
4/16 09:51:51.857: First Value '@HOOK_STATUS' evaluates to 'OFF-HOOK'
4/16 09:51:51.857: Second Value is 'OFF-HOOK'
4/16 09:51:51.857: @HOOK_STATUS = OFF-HOOK?
4/16 09:51:51.857: (string):OFF-HOOK = (string):OFF-HOOK?
4/16 09:51:51.857: TRUE
4/16 09:51:51.857: [5] Wait
4/16 09:51:51.857: Delay is '500'
4/16 09:51:51.857: Waiting 500 milliseconds
4/16 09:51:52.357: [6] Play
4/16 09:51:52.357: Script code is 'DISCONNECT01'
4/16 09:51:52.357: ERROR: Script code 'DISCONNECT01' is not in the Voice Script Manager
4/16 09:51:52.357: FATAL
4/16 09:51:52.357: Attempting to jump to Fatal Error Global Event label: 'EXIT_END'
4/16 09:51:52.357: Setting system variable '@FATAL' to ''
4/16 09:51:52.357: [12] Label
4/16 09:51:52.357: Label: EXIT_END
4/16 09:51:52.357: [2] FINISH
4/16 09:51:52.357: MainMenu<==DisConnect
4/16 09:51:52.389: Attempting ag_unlisten, lines[curLine].chdev = 0x1
4/16 09:51:52.389: ag_unlisten - success
4/16 09:51:52.404: dx_close
4/16 09:51:52.404: ReleaseLine done.



< END LOG >

Here is the relevant clip from the log:

Note that @MEMBER_NUM is being set to empty, and you can't play empty values with the Say step.

A caller can press pound to terminate the entry, and if they do so without entering any numbers first, empty is a legitimate value.

I would recommend you have a Compare immediately after the Get TT String step, and check is @MEMBER_NUM is empty. If it is empty, play some form of "invalid entry" message, and request the entry again.


I also see that DISCONNECT01 isn't in your Voice Script Manager, but is being used in your Fatal error handler. You should either remove it from the application, or add the script code in Voice Script Manager, and ensure it has a recording. (In the templates, this is simply "The system will now disconnect.")

Sorry, almost missed the second log.

This:

indicates that you are trying to use a table that doesn't exist in the database your application is connected to.

However, the most common issue in the second log seems to be that the DISCONNECT01 script code doesn't exist in the Voice Script Manager.

Chris,
We are having the following problem.
When ever we call first time in any given day the system jumps to fatal error.
Do you see any thing in the logs the leads to this problem.
When ever Wwe have a demo, I am kind of nervous.

Thanks,
Venkat

If you have already fixed all the issues in the log I have replied about above, please provide the log for the new issue you are having now.

If there is a FATAL error, the log will show you what is going wrong so you can fix it.