Board configuration guide

saugortgarcia · **Posted:** Thu Jun 04, 2009 9:03 pm

Hi,

Do you have a detailed guide or step by step guide for a Dialogic board 60 Port - D/600JCT-2E1?

I have instaled Dialogic SR6.0 and last Dialogic service update. However, when I start Teleflow Server, I see in telelflow logs that only recognize 30 ports instead of 60.

So, how can I check my instalation?

Thanks

saugortgarcia · **Posted:** Fri Jun 05, 2009 7:37 am

Hi,

I could get work all 60 ports for our D/600JCT-2E1. However we got a new issue.

We tested dialogic board with a Dialogic demo, and it looks fine. Teleflow will be behind a pbx Alcatel OXE so we need use global call protocol. The issue is when we start teleflow we got this:"Protocol 'ops0' not supported". We have tried all lps0 but we got that teleflow cant not set onhook.

2009/06/05 10:20:47.203: ==>AnswerTest
2009/06/05 10:20:47.203: [1] START
2009/06/05 10:20:47.203: [6] Reload Off
2009/06/05 10:20:47.203: [20] Global Event
2009/06/05 10:20:47.203: Label is 'BIGEND'
2009/06/05 10:20:47.203: Setting system variable '@FATAL' to 'BIGEND'
2009/06/05 10:20:47.203: [21] Global Event
2009/06/05 10:20:47.203: Label is 'BIGSTART'
2009/06/05 10:20:47.203: Setting system variable '@HANGUP' to 'BIGSTART'
2009/06/05 10:20:47.203: [63] Set Global Variable
2009/06/05 10:20:47.203: Setting global variable '@SYS_DATA' to ' '
2009/06/05 10:20:47.203: [7] Set Global Variable
2009/06/05 10:20:47.203: Setting global variable '@ANI' to 'unknown'
2009/06/05 10:20:47.203: [9] Set Global Variable
2009/06/05 10:20:47.203: Setting global variable '@DNIS' to 'unknown'
2009/06/05 10:20:47.203: [116] Wait for Call
2009/06/05 10:20:47.203: TIMEOUT is '0'
2009/06/05 10:20:47.203: WARNING: TIMEOUT '0' evaluates to 0 and is interpreted as no timeout
2009/06/05 10:20:47.203: Rings is '2'
2009/06/05 10:20:47.203: Connection Delay is '1000'
2009/06/05 10:20:47.203: Wait for 2 rings and then pickup
2009/06/05 10:20:47.203: Protocol 'ops0' not supported
2009/06/05 10:20:47.203: This feature is not supported in this software module.
Please contact Engenic for more information.
2009/06/05 10:20:47.203: FATAL
2009/06/05 10:20:47.203: Attempting to jump to Fatal Error Global Event label: 'BIGEND'
2009/06/05 10:20:47.203: Setting system variable '@FATAL' to ''
2009/06/05 10:20:47.203: [19] Label
2009/06/05 10:20:47.203: Label: BIGEND
2009/06/05 10:20:47.203: [22] Write Text
2009/06/05 10:20:47.203: Message is '***** Fatal error detected!'
2009/06/05 10:20:47.203: ***** Fatal error detected!
2009/06/05 10:20:47.203: [2] FINISH
2009/06/05 10:20:47.203: End of application.

Tim · **Posted:** Fri Jun 05, 2009 10:03 am

Happy to hear that you got both your trunks activated.

The issue you are having now is that TeleFlow does not support the Off-premises station ('ops0') protocol for Dialogic digital cards. The only protocol you can run with that card and TeleFlow is ISDN. Set your protocol in your TeleFlow Application Line List file to 'isd0', and your application should run the Wait For Call step successfully. However, you will also have to change your switch or telephone service to provide ISDN.

I hope this helps.

saugortgarcia · **Posted:** Mon Jun 08, 2009 10:54 am

Thanks for your answer.

One question: Is planned add ops0 support when Dialogic board are used in the future?

Tim · **Posted:** Mon Jun 08, 2009 3:33 pm

Unfortunately, not in the foreseeable future.

hardik_ivr · **Joined:** Sat Jun 27, 2009 3:41 am **Posts:** 1

Hi,

How do I know Dialogic board name and board id where it installed ?
In DCM it will saw DMV600BTEP #0 in slot1/2 under DM3.

Thanks in advance...

Chris · **Posted:** Thu Jul 02, 2009 3:37 pm

Quote:

How do I know Dialogic board name and board id where it installed ?
In DCM it will saw DMV600BTEP #0 in slot1/2 under DM3.

I'm not sure what you are asking for here... If the DCM shows a DMV600BTEP, that is the board name. Can you clarify what you are trying to determine?

I should mention as well that TeleFlow does not support the DMV card series.