Problems with "Hang Up" event and "

bmassey · **Joined:** Thu Oct 16, 2003 1:47 pm **Posts:** 12

I have created a call flow and tested through the Teleflow Simulater numerous times and everything appears to be working fine. However, we are now trying to migrate the application over to our IVR server and are running into a number of issues: - The "Hang Up" event is not being recognized. If I hang the phone up in the middle of the call then the flow continues on as if the caller was still on line. - I have a "Recording" step in the flow to capture the callers name. Yet, after timing out it does not recognize any sound being captured and errors out every time. Again, when testing through the simulater I do not have a problem with either of the above items. Here is a list of the hardware we are using: - Dialogic 41-ESC card with 4 ports - Dialogic 5.1.1 Drivers - Norstar Phone System (Key System) Any assistance would be greatly appreciated!

Scott · **Posted:** Mon Oct 27, 2003 1:25 pm

We do not support 5.1.1 at the moment. We support 5.1 with service pack one. We had delayed a response to this question, as had been spending time testing 5.1.1 and TeleFlow. There are still some problems to work out, so please use 5.1 with service pack one, which is very different to 5.1.1.

bmassey · **Joined:** Thu Oct 16, 2003 1:47 pm **Posts:** 12

Thanks for the assistance Scott. We have uninstalled 5.1.1 and installed 5.1 with service pack one. This seems to have fixed our issue with the recording. However, we are still having problems with the hang up event. The application still continues on after the phone has been disconnected. Any other suggestions??

Scott · **Posted:** Tue Oct 28, 2003 3:11 pm

After reviewing the logs I believe that the PBX is not sending the hang up signal. An easy way to test for this is to call the application, wait for a long voice prompt and then unplug the telephone cable to the Dialogic card for the right port. If the application does not see that as a hang, then there is another problem.

Scott · **Posted:** Wed Oct 29, 2003 2:13 pm

IMPORTANT NOTE TeleFlow 2004 ( after build 2003.1028 ) supports 5.1.1 with Sp1, up to Build 37. An easy way to check what Build you are running is go to: InstallDir\Dialogic\INI\BuildInfo.ini and confirm the build number in that small text file.

bmassey · **Joined:** Thu Oct 16, 2003 1:47 pm **Posts:** 12

We tested our app by unplugging the phone cable and the app did detect the hang up. So the problem appears to be in our phone system. Thanks for the help!

Scott · **Posted:** Wed Nov 05, 2003 1:03 pm

Let us know if you manage to ge call detection out of your system. We see this problem quite a bit actually.