Hello,
My application works using simulator but it does not work using telephone (D4pciufw dialogic) just rings, here are the information:

Teleflow server started Automatic
Teleflow time service started Automatic
Vt server started Automatic
VtAdmin server started Automatic
-----------------------------------

line list:
inbound01 c:\documents settings\...\myfirstapplication.tap lp0
............2 .......................................................... ...
............3 .......................................................... ...
............4 .......................................................... ...

and it is saved under myfirstapplication.tal in the same directory
Tf congig:
Dialogic
Application: c:\documents settings\...\myfirstapplication.tal
automatic started checked
Teleflow Monitor:
blinks:
inbound01 5265 myfirstapplication.main 8 wait for call
inbound02 5265 .............................. 10 wait
........................................................................
........................................................................

green Application running normally after restarting
Appication terminated abnormally
This is my first application, your help is highly appreciated.
Thanks

At the end of the issues you listed, you said:



Are you saying that when you start TeleFlow, and view things in TeleFlow Monitor, everything is green, but at some point after this (perhaps after you call), everything turns red?

If so, you should check the logs. Look in TeleFlow Config for the log directory, then look at the line logs for any line that has terminated abnormally to see what is amiss.

Chris,
The four buttons changes from light brown to brown; the solid green little bar is at the bottom.
Thanks

If the lights are changing colours, there are application errors.

Check the logs. Look in TeleFlow Config for the log directory, then look at the line logs for any line that has terminated abnormally - it sounds like they all do, so any line log will do - to see what is amiss.

Chris,
This is my first application and sorry if my questions sound abnormal; however the line shows this error:
ERROR: Port 1 specified exceeds maximum ports (0)
2009/02/09 20:29:28.890: FATAL
2009/02/09 20:29:28.890: Attempting to jump to Fatal Error Global Event label: ''
2009/02/09 20:29:28.890: Fatal label undefined!

Thanks

In the future, it might help if you clip a little more of the log. In this case, I happen to know where this is happening. For other errors, knowing the step the error is coming from is VERY important.

In this particular case, I'm guessing the step is Wait for Call, and it sounds like the Dialogic board/service isn't started.

Go to:

*Start >> Programs >> Intel Dialogic System Release 6.0 PCI >> Configuration Manager - DCM
* Click the board listed. It will likely have a red square on it, indicating it hasn't been started.
* Click the green arrow button to start the board.
* You might also want to ensure it will always start with Windows, so go to "Settings >> System/Device autostart >> Start system"

Once the Dialogic service is running, try starting TeleFlow Server again and see if the results change.

Hi,
You were correct about the card, it was not started; but is started now. However, the application is doing the same works with stimulator only. Here are logs:

inbound011:

2009/02/15 11:38:24.937:
Initialization done

2009/02/15 11:38:24.937: ==>MyMain
2009/02/15 11:38:24.937: [1] START
2009/02/15 11:38:24.937: [3] Global Event
2009/02/15 11:38:24.937: Label is 'APPLICATION_ERROR'
2009/02/15 11:38:24.937: Setting system variable '@FATAL' to 'APPLICATION_ERROR'
2009/02/15 11:38:24.937: [4] Global Event
2009/02/15 11:38:24.937: Label is 'CALLER_GONE'
2009/02/15 11:38:24.937: Setting system variable '@HANGUP' to 'CALLER_GONE'
2009/02/15 11:38:24.937: [248] Wait for Call
2009/02/15 11:38:24.937: TIMEOUT is ''
2009/02/15 11:38:24.937: Empty TIMEOUT defaults to none
2009/02/15 11:38:24.937: Rings is '2'
2009/02/15 11:38:24.937: Connection Delay is '500'
2009/02/15 11:38:26.437: Wait for 2 rings and then pickup
2009/02/15 11:38:26.437: ERROR: Port 1 specified exceeds maximum ports (0)
2009/02/15 11:38:26.437: FATAL
2009/02/15 11:38:26.437: Attempting to jump to Fatal Error Global Event label: 'APPLICATION_ERROR'
2009/02/15 11:38:26.437: Setting system variable '@FATAL' to ''
2009/02/15 11:38:26.437: [5] Label
2009/02/15 11:38:26.437: Label: APPLICATION_ERROR
2009/02/15 11:38:26.437: [6] Hang Up
2009/02/15 11:38:26.437: [248] Wait for Call
2009/02/15 11:38:26.437: TIMEOUT is ''
2009/02/15 11:38:26.437: Empty TIMEOUT defaults to none
2009/02/15 11:38:26.437: Rings is '2'
2009/02/15 11:38:26.437: Connection Delay is '500'
2009/02/15 11:38:27.937: Wait for 2 rings and then pickup
2009/02/15 11:38:27.937: ERROR: Port 1 specified exceeds maximum ports (0)
2009/02/15 11:38:27.937: FATAL
2009/02/15 11:38:27.937: Attempting to jump to Fatal Error Global Event label: ''
2009/02/15 11:38:27.937: Fatal label undefined!
2009/02/15 11:38:30.937:


2009/02/15 11:38:30.937: Application restart 65


2009/02/15 11:38:30.937: Setting system variable '@SYSDRIVE' to 'C:'
2009/02/15 11:38:30.937: Setting system variable '@SYSDIR' to '\Documents and Settings\user1\Application Data\TeleFlow\Applications'
2009/02/15 11:38:30.937: Setting system variable '@P1' to ''
2009/02/15 11:38:30.937: Setting system variable '@P2' to ''
2009/02/15 11:38:30.937: Setting system variable '@P3' to ''
2009/02/15 11:38:30.937: Setting system variable '@P4' to ''
2009/02/15 11:38:30.937: Setting system variable '@P5' to ''
2009/02/15 11:38:30.937: Setting system variable '@P6' to ''
2009/02/15 11:38:30.937: Setting system variable '@P7' to ''
2009/02/15 11:38:30.937: Setting system variable '@P8' to ''
2009/02/15 11:38:30.937: Setting system variable '@P9' to ''
2009/02/15 11:38:30.937: Setting system variable '@PROMPT' to 'C:\Program Files\TeleFlow\Languages\English'
2009/02/15 11:38:30.937: Setting global variable '@VOLUME' to '0'
2009/02/15 11:38:30.937: Setting global variable '@TIMEOUT' to '3000'
2009/02/15 11:38:30.937: Setting system variable '@FAXQPTR' to ''
2009/02/15 11:38:30.937: Setting system variable '@PORT' to '1'
2009/02/15 11:38:30.937: Setting system variable '@CALL_LINE' to ''
2009/02/15 11:38:30.937: Setting system variable '@SPELLTONES' to ''
2009/02/15 11:38:30.937: Setting system variable '@RECORD_RESULT' to ''
2009/02/15 11:38:30.937: Setting global variable '@SYS_DATA' to ''
2009/02/15 11:38:30.937: Setting system variable '@CHAR_SOH' to '
'
2009/02/15 11:38:30.937: Setting system variable '@CHAR_STX' to ''
2009/02/15 11:38:30.937: Setting system variable '@CHAR_ETX' to ''
2009/02/15 11:38:30.937: Setting system variable '@CHAR_EOT' to ''
2009/02/15 11:38:30.937: Setting system variable '@CHAR_ENQ' to ''
2009/02/15 11:38:30.937: Setting system variable '@CHAR_ACK' to ''
2009/02/15 11:38:30.937: Setting system variable '@CHAR_BEL' to ''
2009/02/15 11:38:30.937: Setting system variable '@CHAR_BS' to ''
2009/02/15 11:38:30.937: Setting system variable '@CHAR_TAB' to ' '
2009/02/15 11:38:30.937: Setting system variable '@TAB' to ' '
2009/02/15 11:38:30.937: Setting system variable '@CHAR_LF' to '
'
2009/02/15 11:38:30.937: Setting system variable '@LINEFEED' to '
'
2009/02/15 11:38:30.937: Setting system variable '@CHAR_VT' to ''
2009/02/15 11:38:30.937: Setting system variable '@CHAR_FF' to ''
2009/02/15 11:38:30.937: Setting system variable '@FORMFEED' to ''
2009/02/15 11:38:30.937: Setting system variable '@CHAR_CR' to '
'
2009/02/15 11:38:30.937: Setting system variable '@CHAR_SO' to ''
2009/02/15 11:38:30.937: Setting system variable '@CHAR_SI' to ''
2009/02/15 11:38:30.937: Setting system variable '@CHAR_DLE' to ''
2009/02/15 11:38:30.937: Setting system variable '@CHAR_DC1' to ''
2009/02/15 11:38:30.937: Setting system variable '@CHAR_DC2' to ''
2009/02/15 11:38:30.937: Setting system variable '@CHAR_DC3' to ''
2009/02/15 11:38:30.937: Setting system variable '@CHAR_DC4' to ''
2009/02/15 11:38:30.937: Setting system variable '@CHAR_NAK' to ''
2009/02/15 11:38:30.937: Setting system variable '@CHAR_SYN' to ''
2009/02/15 11:38:30.937: Setting system variable '@CHAR_ETB' to ''
2009/02/15 11:38:30.937: Setting system variable '@CHAR_CAN' to ''
2009/02/15 11:38:30.937: Setting system variable '@CHAR_EM' to ''
2009/02/15 11:38:30.937: Setting system variable '@CHAR_SUB' to ''
2009/02/15 11:38:30.937: Setting system variable '@CHAR_ESC' to ''
2009/02/15 11:38:30.937: Setting system variable '@CHAR_FS' to ''
2009/02/15 11:38:30.937: Setting system variable '@CHAR_GS' to ''
2009/02/15 11:38:30.937: Setting system variable '@CHAR_RS' to ''
2009/02/15 11:38:30.937: Setting system variable '@CHAR_US' to ''
2009/02/15 11:38:30.937: Setting system variable '@SPACE' to ' '
2009/02/15 11:38:30.937: Setting system variable '@CHAR_DEL' to ''
2009/02/15 11:38:30.937: Setting system variable '@HANGUP' to ''
2009/02/15 11:38:30.937: Setting system variable '@FATAL' to ''
2009/02/15 11:38:30.937: Setting system variable '@CALL_SEIZED' to ''
2009/02/15 11:38:30.937: Setting system variable '@CALL_START' to ''
2009/02/15 11:38:30.937: Setting system variable '@CALL_END' to ''
2009/02/15 11:38:30.937: Setting system variable '@CALL_ELAPSE' to ''
2009/02/15 11:38:30.937: Setting system variable '@WEEKDAY' to ''
2009/02/15 11:38:30.937: Setting system variable '@DATE' to ''
2009/02/15 11:38:30.937: Setting system variable '@TIME' to ''
2009/02/15 11:38:30.937: Setting system variable '@UNIX_TIME' to ''
2009/02/15 11:38:30.937: Setting system variable '@HOOK_STATUS' to ''
2009/02/15 11:38:30.937: Setting system variable '@APPID' to '1001'
2009/02/15 11:38:30.937: Setting system variable '@CALLOUT_RESULT' to ''
2009/02/15 11:38:30.937: Setting system variable '@CALLOUT_REASON' to ''
2009/02/15 11:38:30.937: Setting system variable '@TRUNK_TYPE' to ''
2009/02/15 11:38:30.937: Setting system variable '@SYS_CALLREF' to ''
2009/02/15 11:38:30.937: Initializing...

2009/02/15 11:38:30.937:
Initialization done

2009/02/15 11:38:30.937: ==>MyMain
2009/02/15 11:38:30.937: [1] START
2009/02/15 11:38:30.937: [3] Global Event
2009/02/15 11:38:30.937: Label is 'APPLICATION_ERROR'
2009/02/15 11:38:30.937: Setting system variable '@FATAL' to 'APPLICATION_ERROR'
2009/02/15 11:38:30.937: [4] Global Event
2009/02/15 11:38:30.937: Label is 'CALLER_GONE'
2009/02/15 11:38:30.937: Setting system variable '@HANGUP' to 'CALLER_GONE'

and here is Tfserverlog:

Engenic TeleFlow: Build 2008.6.26
(c) 1994 - 2008 Engenic
All rights reserved.

2009/02/15 10:34:32.765: Dynamically loading board DLL at run-time.
2009/02/15 10:34:32.765: LoadBoardFunctions: Start
2009/02/15 10:34:32.781: LoadBoardFunctions: Success.
2009/02/15 10:34:32.781: Board DLL: C:\Program Files\TeleFlow\brd_simulator.dll
2009/02/15 10:34:32.812: Creating application manager

Engenic TeleFlow: Build 2008.6.26
(c) 1994 - 2008 Engenic
All rights reserved.

2009/02/15 10:38:19.953: Service shutdown requested.
2009/02/15 10:38:19.953: **** SERVICE SHUTTING DOWN!!! ****
2009/02/15 10:38:20.031: Closing handles...
2009/02/15 10:38:20.031: Unloading board dll...
2009/02/15 10:38:20.046: **** Service terminated. ****

Engenic TeleFlow: Build 2008.6.26
(c) 1994 - 2008 Engenic
All rights reserved.

2009/02/15 10:38:24.578: Checking Windows up-time.
2009/02/15 10:38:24.578: Windows up-time: 174357265 ms
2009/02/15 10:38:24.578: Windows has been running for at least 4 minutes
2009/02/15 10:38:24.578: TFSTART = 20090215103824
2009/02/15 10:38:24.578: Dynamically loading board DLL at run-time.
2009/02/15 10:38:24.578: LoadBoardFunctions: Start
2009/02/15 10:38:24.593: LoadBoardFunctions: Success.
2009/02/15 10:38:24.593: Board DLL: C:\Program Files\TeleFlow\brd_dialogic.dll
2009/02/15 10:38:24.593: Starting Monitor thread...
2009/02/15 10:38:24.609: Creating application manager
2009/02/15 10:38:24.609: Loading .TAL file into application list structure.
2009/02/15 10:38:24.609: WARNING: Failed to find TFKEY key in registry
2009/02/15 10:38:24.609: Running in evaluation mode
2009/02/15 10:38:24.609: This is an unlicensed or evaluation version of Teleflow.
2009/02/15 10:38:24.609: Port 1 is an unlicensed port
2009/02/15 10:38:24.609: Port 2 is an unlicensed port
2009/02/15 10:38:24.609: Port 3 is an unlicensed port
2009/02/15 10:38:24.609: Port 4 is an unlicensed port
2009/02/15 10:38:27.062: Starting Engine threads...
2009/02/15 10:38:27.062: Waiting for events from threads.
2009/02/15 10:41:44.687: Service shutdown requested.
2009/02/15 10:41:44.687: **** SERVICE SHUTTING DOWN!!! ****
2009/02/15 10:41:44.703: Closing handles...
2009/02/15 10:41:44.703: Unloading board dll...
2009/02/15 10:41:44.718: **** Service terminated. ****

Engenic TeleFlow: Build 2008.6.26
(c) 1994 - 2008 Engenic
All rights reserved.

2009/02/15 10:42:37.828: Checking Windows up-time.
2009/02/15 10:42:37.828: Windows up-time: 174610515 ms
2009/02/15 10:42:37.828: Windows has been running for at least 4 minutes
2009/02/15 10:42:37.828: TFSTART = 20090215104237
2009/02/15 10:42:37.828: Dynamically loading board DLL at run-time.
2009/02/15 10:42:37.828: LoadBoardFunctions: Start
2009/02/15 10:42:37.828: LoadBoardFunctions: Success.
2009/02/15 10:42:37.828: Board DLL: C:\Program Files\TeleFlow\brd_dialogic.dll
2009/02/15 10:42:37.828: Starting Monitor thread...
2009/02/15 10:42:37.843: Creating application manager
2009/02/15 10:42:37.843: Loading .TAL file into application list structure.
2009/02/15 10:42:37.843: WARNING: Failed to find TFKEY key in registry
2009/02/15 10:42:37.843: Running in evaluation mode
2009/02/15 10:42:37.843: This is an unlicensed or evaluation version of Teleflow.
2009/02/15 10:42:37.843: Port 1 is an unlicensed port
2009/02/15 10:42:37.843: Port 2 is an unlicensed port
2009/02/15 10:42:37.843: Port 3 is an unlicensed port
2009/02/15 10:42:37.843: Port 4 is an unlicensed port
2009/02/15 10:42:40.296: Starting Engine threads...
2009/02/15 10:42:40.296: Waiting for events from threads.
2009/02/15 10:46:54.062: Service shutdown requested.
2009/02/15 10:46:54.062: **** SERVICE SHUTTING DOWN!!! ****
2009/02/15 10:46:54.078: Closing handles...
2009/02/15 10:46:54.078: Unloading board dll...
2009/02/15 10:46:54.078: **** Service terminated. ****

Engenic TeleFlow: Build 2008.6.26
(c) 1994 - 2008 Engenic
All rights reserved.

2009/02/15 10:47:19.093: Checking Windows up-time.
2009/02/15 10:47:19.093: Windows up-time: 174891781 ms
2009/02/15 10:47:19.093: Windows has been running for at least 4 minutes
2009/02/15 10:47:19.093: TFSTART = 20090215104719
2009/02/15 10:47:19.093: Dynamically loading board DLL at run-time.
2009/02/15 10:47:19.093: LoadBoardFunctions: Start
2009/02/15 10:47:19.109: LoadBoardFunctions: Success.
2009/02/15 10:47:19.109: Board DLL: C:\Program Files\TeleFlow\brd_dialogic.dll
2009/02/15 10:47:19.109: Starting Monitor thread...
2009/02/15 10:47:19.125: Creating application manager
2009/02/15 10:47:19.125: Loading .TAL file into application list structure.
2009/02/15 10:47:19.125: WARNING: Failed to find TFKEY key in registry
2009/02/15 10:47:19.125: Running in evaluation mode
2009/02/15 10:47:19.125: This is an unlicensed or evaluation version of Teleflow.
2009/02/15 10:47:19.125: Port 1 is an unlicensed port
2009/02/15 10:47:19.140: Port 2 is an unlicensed port
2009/02/15 10:47:19.140: Port 3 is an unlicensed port
2009/02/15 10:47:19.140: Port 4 is an unlicensed port
2009/02/15 10:47:21.625: Starting Engine threads...
2009/02/15 10:47:21.625: Waiting for events from threads.
2009/02/15 10:48:14.453: Service shutdown requested.
2009/02/15 10:48:14.453: **** SERVICE SHUTTING DOWN!!! ****
2009/02/15 10:48:14.468: Closing handles...
2009/02/15 10:48:14.468: Unloading board dll...
2009/02/15 10:48:14.468: **** Service terminated. ****

Engenic TeleFlow: Build 2008.6.26
(c) 1994 - 2008 Engenic
All rights reserved.

2009/02/15 10:48:19.921: Checking Windows up-time.
2009/02/15 10:48:19.921: Windows up-time: 174952609 ms
2009/02/15 10:48:19.921: Windows has been running for at least 4 minutes
2009/02/15 10:48:19.921: TFSTART = 20090215104819
2009/02/15 10:48:19.921: Dynamically loading board DLL at run-time.
2009/02/15 10:48:19.921: LoadBoardFunctions: Start
2009/02/15 10:48:19.921: LoadBoardFunctions: Success.
2009/02/15 10:48:19.921: Board DLL: C:\Program Files\TeleFlow\brd_dialogic.dll
2009/02/15 10:48:19.921: Starting Monitor thread...
2009/02/15 10:48:19.937: Creating application manager
2009/02/15 10:48:19.937: Loading .TAL file into application list structure.
2009/02/15 10:48:19.937: WARNING: Failed to find TFKEY key in registry
2009/02/15 10:48:19.937: Running in evaluation mode
2009/02/15 10:48:19.937: This is an unlicensed or evaluation version of Teleflow.
2009/02/15 10:48:19.937: Port 1 is an unlicensed port
2009/02/15 10:48:19.937: Port 2 is an unlicensed port
2009/02/15 10:48:19.937: Port 3 is an unlicensed port
2009/02/15 10:48:19.937: Port 4 is an unlicensed port
2009/02/15 10:48:22.390: Starting Engine threads...
2009/02/15 10:48:22.390: Waiting for events from threads.

Engenic TeleFlow: Build 2008.6.26
(c) 1994 - 2008 Engenic
All rights reserved.

2009/02/15 11:10:50.734: Dynamically loading board DLL at run-time.
2009/02/15 11:10:50.734: LoadBoardFunctions: Start
2009/02/15 11:10:50.734: LoadBoardFunctions: Success.
2009/02/15 11:10:50.734: Board DLL: C:\Program Files\TeleFlow\brd_simulator.dll
2009/02/15 11:10:50.750: Creating application manager
2009/02/15 11:31:27.968: Service shutdown requested.
2009/02/15 11:31:27.968: **** SERVICE SHUTTING DOWN!!! ****
2009/02/15 11:31:27.984: Closing handles...
2009/02/15 11:31:27.984: Unloading board dll...
2009/02/15 11:31:27.984: **** Service terminated. ****

Engenic TeleFlow: Build 2008.6.26
(c) 1994 - 2008 Engenic
All rights reserved.

2009/02/15 11:31:58.453: Checking Windows up-time.
2009/02/15 11:31:58.453: Windows up-time: 177571140 ms
2009/02/15 11:31:58.453: Windows has been running for at least 4 minutes
2009/02/15 11:31:58.453: TFSTART = 20090215113158
2009/02/15 11:31:58.453: Dynamically loading board DLL at run-time.
2009/02/15 11:31:58.453: LoadBoardFunctions: Start
2009/02/15 11:31:58.453: LoadBoardFunctions: Success.
2009/02/15 11:31:58.453: Board DLL: C:\Program Files\TeleFlow\brd_dialogic.dll
2009/02/15 11:31:58.453: Starting Monitor thread...
2009/02/15 11:31:58.468: Creating application manager
2009/02/15 11:31:58.468: Loading .TAL file into application list structure.
2009/02/15 11:31:58.468: WARNING: Failed to find TFKEY key in registry
2009/02/15 11:31:58.468: Running in evaluation mode
2009/02/15 11:31:58.468: This is an unlicensed or evaluation version of Teleflow.
2009/02/15 11:31:58.468: Port 1 is an unlicensed port
2009/02/15 11:31:58.468: Port 2 is an unlicensed port
2009/02/15 11:31:58.468: Port 3 is an unlicensed port
2009/02/15 11:31:58.468: Port 4 is an unlicensed port
2009/02/15 11:32:00.921: Starting Engine threads...
2009/02/15 11:32:00.921: Waiting for events from threads.

Thanks

Did you stop the TeleFlow Server service when you booted the Dialogic card. TeleFlow should not be running while the card is starting.

Have you told the Dialogic Configuration Manager to automatically start the card with Windows?

Also, what hardware type do you have set in TeleFlow Config?
Start -> Programs -> TeleFlow -> Server Tools -> TeleFlow Config.
The "Telephony Hardware" type should be set to "Dialogic".

To be 100% sure we are looking at the right information, and to ensure a clean start, and the smallest possible logs, please follow this Wiki to set up AnswerTest:
Verifying Installation with AnswerTest

NOTE:

* Where the Wiki tells you to verify board services are started when the computer has just been restarted, run the Dialogic Configuration Manager, and verify that the light on the card in the DCM is green.
* If you still have errors, you can supply the logs again. Send complete logs to support@engenic.com. The follow-up will be in this thread. (these complete logs should provide more to work with)

Chris,
Thanks; that was Dialogic service update issue issue. Now all four ports are green. But when I call, a voice of Engenic comes that says I have to call Engenic then sounds like Fax (very annoying), is that normal?
Thanks again
Have a wonderful day.

The Engenic message is what plays when the software is unlicensed. Contact sales@engenic.com if you are interested in licensing the software.

The sounds that are like a fax probably indicate that a Play step is using a file with the wrong audio format.

TeleFlow's Dialogic support includes .vox files only. You will have to convert your .wav files to .vox. If you are using the TeleFlow Script Manager to manage your audio, you can use it to convert all of your audio for you.

Firstly, on your main application page, you need to ensure your Settings indicate the "Application Voice Hardware" is set to "Intel / Dialogic".

Then you can open the TeleFlow Script Manager, select "Tools" on the pull-down menu, and then select "Create & convert telephony voice files".

After converting your files, try your tests again.

Chris,
Thank for your help; now everything works without simulator except Text-To-Speech which works with simulator (demo) but not with live line? Is that the way supposed to be?
Bests

Firstly, running text-to-speech on telephony hardware requires that TeleFlow be licensed. If you don't yet have a license, contact sales@engenic.com to get one.

Secondly, if your Dialogic card is in a different computer, it may be looking for the TTS server in the wrong place. For example, your desktop machine might have the TTS server installed on it and you are testing with the TFSimulator against 'localhost' or '127.0.0.1'. You may need to change the address for your Dialogic server to be able to reach your local computer (eg: '192.168.1.17').

You can find these settings in the Properties of the Speak Text step.

Tim,
Thanks, excellent!
hmarani