Can TeleFlow make a call to SIP Phone?

pichai · **Joined:** Sun Aug 02, 2009 9:15 pm **Posts:** 3

Hi

I'm very new to TeleFlow. I'm researching now to find appropriate tools for doing "Call Center" Project. So I'd like a help on whether TeleFlow can receive a inbound call the then make a transfer to an agent who is equiped with SIP Phone, instead of a PSTN Phone. The most important thing is the system has to record the conversation between customer and the agent too.

Hope anyone here help me out on this question.

Thanks in advance

Pichai

Chris · **Posted:** Mon Aug 10, 2009 4:24 pm

Yes, TeleFlow has the necessary steps/features to provide all of the functionality you are looking for.

pichai · **Joined:** Sun Aug 02, 2009 9:15 pm **Posts:** 3

Thanks a lot for the information. I'll recommend TeleFlow to my boss.

Pichai