StaffRelay
From TeleFlow
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| - | StaffRelay is a human resources | + | StaffRelay is a collection of HR (human resources) solutions which help to automate the interaction between companies, their employees, and their contract workers. |
| - | Organizations realize time and cost savings when using StaffRelay, as this complete solution automates employee absence handling and replacement acquisition. TeleFlow StaffRelay may be enhanced with add-on voice solutions to perform additional call-out tasks as well as apply other employee-based interactive solutions. | ||
| - | + | ===StaffRelay Replacement Worker=== | |
| + | This application automates the process of employees reporting their absences and then having the company acquire the most suitable replacement workers on short notice. Replacement Worker automatically determines a list of suitable replacement workers and contacts the best replacement employee or contractor when a regularly scheduled employee is unavailable. | ||
| + | Administrators and supervisors using the Replacement Worker system are able to verify and change absence information, as well as review voice mail messages which have been left regarding these absences. Additionally, full reporting and exporting procedures are available, which allows the absence information to be shared with other software products. | ||
| - | + | The Replacement Worker interface is a voice response system that enables regular staff to log their absences via the telephone. A back end process will then identify and call the best-suited substitute contract worker as defined by the business rules. The Replacement Worker application can be fully integrated to existing Human Resources systems, saving the need for data replication. Upon receiving a telephone call from a staff member, Replacement Worker will automatically: | |
| - | * | + | * Update the Absence Database to reflect the absence |
| + | * Calls the most suitable replacement staff or contract worker | ||
| + | * Record the replacement information in the Absence Database | ||
| + | * Optionally generate a time sheet for Payroll to pay the replacement | ||
| + | * Update on-leave accruals if the absence is due to illness, professional development or other types of leaves that are tracked in an accrual plan. | ||
| - | + | Replacement Worker will automatically determine candidates according to several indicators including skill, preference (company and department levels), schedule, history and location. The system will assign weighting for the preferences in order to derive a list of suitable candidates in order of desirability. In cases where there is a favorite candidate, and a message is left for the them, time will be afforded so that the favored candidate may respond and accept the shift or short term contract. As the shift nears, additional candidates will be called until the contract is accepted. | |
| - | * | + | Replacement Worker can realize significant time and money savings: |
| + | * Employee and replacement data is drawn directly from the Human Resources database, without additional data entry | ||
| + | * No time is spent calling replacement staff who are not available | ||
| + | * No administration time is spent staffing absences | ||
| + | * No central office time is spent staffing absences | ||
| + | * No time is spent manually entering time sheets for replacements | ||
| + | * No time is spent updating leave accruals for absent employees | ||
| - | * | + | In addition, Replacement Worker allows: |
| + | * Voice mail messaging from absent employee to replacement | ||
| + | * Voice mail messaging from absent employee to their supervisor | ||
| + | * Email and web notification of absence details to administrators or managers | ||
| + | * Replacement preferences can be identified by employee, locations, or at a district level | ||
| + | * Rotation appointments are available | ||
| + | * Proactive absence management | ||
| + | * Union and collective bargaining rules | ||
| + | * Recall system for seasonal workers | ||
| + | * Emergency Mass call-ins or information for health care | ||
| - | * The person accepting the offer is provided with information about the shift, as well as any necessary messages about the position for that day's tasks | + | A typical Replacement Worker transaction may occur as follows: |
| + | * An employee unable to attend work call into the TeleFlow based IVR system and enters the employee number and information pertaining to their absence. | ||
| + | * The employee provides details and an option voice recording about the absence which is then forwarded to the management screens and to the database in general. | ||
| + | * StaffRelay searches through the records of potential replacement employees or contractors, and determines the best fit prioritized by schedule, skills, location, history, as well as management or company preference, if specified. | ||
| + | * A set of replacement workers is returned, and scored by suitability. Replacement Worker then automatically calls the list of prospective replacement workers. | ||
| + | * The person accepting the offer is provided with information about the shift, as well as any necessary messages about the position for that day's tasks. | ||
| + | * Reports and updates are made available. | ||
Revision as of 21:38, 2 April 2008
StaffRelay is a collection of HR (human resources) solutions which help to automate the interaction between companies, their employees, and their contract workers.
StaffRelay Replacement Worker
This application automates the process of employees reporting their absences and then having the company acquire the most suitable replacement workers on short notice. Replacement Worker automatically determines a list of suitable replacement workers and contacts the best replacement employee or contractor when a regularly scheduled employee is unavailable.
Administrators and supervisors using the Replacement Worker system are able to verify and change absence information, as well as review voice mail messages which have been left regarding these absences. Additionally, full reporting and exporting procedures are available, which allows the absence information to be shared with other software products.
The Replacement Worker interface is a voice response system that enables regular staff to log their absences via the telephone. A back end process will then identify and call the best-suited substitute contract worker as defined by the business rules. The Replacement Worker application can be fully integrated to existing Human Resources systems, saving the need for data replication. Upon receiving a telephone call from a staff member, Replacement Worker will automatically:
- Update the Absence Database to reflect the absence
- Calls the most suitable replacement staff or contract worker
- Record the replacement information in the Absence Database
- Optionally generate a time sheet for Payroll to pay the replacement
- Update on-leave accruals if the absence is due to illness, professional development or other types of leaves that are tracked in an accrual plan.
Replacement Worker will automatically determine candidates according to several indicators including skill, preference (company and department levels), schedule, history and location. The system will assign weighting for the preferences in order to derive a list of suitable candidates in order of desirability. In cases where there is a favorite candidate, and a message is left for the them, time will be afforded so that the favored candidate may respond and accept the shift or short term contract. As the shift nears, additional candidates will be called until the contract is accepted.
Replacement Worker can realize significant time and money savings:
- Employee and replacement data is drawn directly from the Human Resources database, without additional data entry
- No time is spent calling replacement staff who are not available
- No administration time is spent staffing absences
- No central office time is spent staffing absences
- No time is spent manually entering time sheets for replacements
- No time is spent updating leave accruals for absent employees
In addition, Replacement Worker allows:
- Voice mail messaging from absent employee to replacement
- Voice mail messaging from absent employee to their supervisor
- Email and web notification of absence details to administrators or managers
- Replacement preferences can be identified by employee, locations, or at a district level
- Rotation appointments are available
- Proactive absence management
- Union and collective bargaining rules
- Recall system for seasonal workers
- Emergency Mass call-ins or information for health care
A typical Replacement Worker transaction may occur as follows:
- An employee unable to attend work call into the TeleFlow based IVR system and enters the employee number and information pertaining to their absence.
- The employee provides details and an option voice recording about the absence which is then forwarded to the management screens and to the database in general.
- StaffRelay searches through the records of potential replacement employees or contractors, and determines the best fit prioritized by schedule, skills, location, history, as well as management or company preference, if specified.
- A set of replacement workers is returned, and scored by suitability. Replacement Worker then automatically calls the list of prospective replacement workers.
- The person accepting the offer is provided with information about the shift, as well as any necessary messages about the position for that day's tasks.
- Reports and updates are made available.
