System Maintenance
From TeleFlow
System Maintenance is the act of providing preventative maintenance to a computer system, so that it will operate correctly for as long as possible. Please note that this section is only a guide line for consideration. As with all pages in this wiki, teleflow.org invites the community to update and improve this list.
Contents |
Physical Care
- Dusting: (every 6 months) - Ensure computer is opened up, and dust is removed from CPU heat sink, and fans.
- Vibration: (every 1 month) - Ensure the system is not vibrating, or running hot
Operating System
- Windows Patches: (every 2 weeks) - Microsoft patches are important for security, but due to the nature of the drivers involved with telephony, automatically installed patches can cause the server to halt. NOTE: patches must be applied manually on a regular basis.
Database Server
- Backup: (every day) - Each night, an automated process should dump the contents of the database to a SQL file, which should then be FTPs to a remote computer. Navicat has a utility that can set up an automated process in windows.
- Pack and Re-index: (every 3 months) - The database should be stopped, backed up, packed and re-indexed. Navicat provides a handy means to do this task.
- While the database is unavailable, it is a good practice to put your IVR system into Maintenance Mode while performing the above procedures.
TeleFlow Server
- Check for restarts: (every 1 day) - Yellow lights indicate that a call was dropped and restarted. The occasional dropped call is normal, however, more than one a day on the entire system may indicated that a problem has crept in to the system. If the database is down for maintenance, then yellow lights may occur.
Malware
- Antivirus: (run daily, check every 2 weeks) - Ensure anti-virus is always up to date.
Archiving
- A determination should be made on what files need to be archived, and on what basis. Files may include zips of entire directories, and date named files.
Disk Care
- Ghost image: (every 1 year) - During a scheduled down time, care should be taken to gather a ghost image of the computer in order for a quick rebuild.
- Disk Defragmenter: (every 6 months) - Assuming the computer has a relatively large amount of free diskspace, this process should only be require on occasion
- Log files and recordings: (every 2 weeks) - Log files tend to fill up a disk quickly. scankill has been created for you to automatically remove old TeleFlow logfiles and recordings from specified directories.
Backups
- Software: (every 1 year) - Ensure all components that are required for the operation of the system are written down and kept in a safe place off the computer in question. Keep an image of the last installed software. Install routines may include TeleFlow, Apache, PHP, MySQL, FileZilla and others.
