TeleFlow Logging
From TeleFlow
(New page: When configured properly, TeleFlow Server (and TeleFlow Simulator) logs all application errors that occur while the TeleFlow Server service is running. ===When TeleFlow Server Logs=== ...) |
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===Collecting Logs for Support=== | ===Collecting Logs for Support=== | ||
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| + | In TeleFlow Config (Start >> Programs >> TeleFlow >> Server Tools >> TeleFlow Config): | ||
| + | * Ensure "Telephony Hardware" matches the hardware you are running. | ||
| + | * Set "Active Application List File" to the Default.tal file verified/modified in TeleFlow LineList. | ||
| + | * Make sure "Log Directory" is a valid directory path. | ||
| + | * Check "Unlimited Log File Size". | ||
| + | * Set "Log Lines" to 2000. | ||
| + | * Check "Start TeleFlow Service Automatically". | ||
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| + | Before restarting the computer, ensure the following: | ||
| + | * The log directory for TeleFlow is empty (clear any files in it). | ||
| + | * The services for the telephony hardware will start automatically with Windows. | ||
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| + | Once the steps above are complete, restart the computer. After logging in: | ||
| + | * Wait a couple minutes before proceeding with the remaining steps. | ||
| + | * Verify that board services have started. | ||
| + | * Run TeleFlow Monitor to see if your applications are running with green lights, or if they have stopped with errors (red lights). | ||
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| + | If the system has started with green lights, call the phone number to reach the system to see if it answers. | ||
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| + | If it starts with red lights, review the logs. The logs should have only a single attempt to start the application and wait for an incoming call. This means the log will show the minimum amount of output with whatever error(s) are preventing the system from running normally. | ||
Revision as of 00:17, 1 September 2009
When configured properly, TeleFlow Server (and TeleFlow Simulator) logs all application errors that occur while the TeleFlow Server service is running.
When TeleFlow Server Logs
Where TeleFlow Server Logs To
Collecting Logs for Support
In TeleFlow Config (Start >> Programs >> TeleFlow >> Server Tools >> TeleFlow Config):
- Ensure "Telephony Hardware" matches the hardware you are running.
- Set "Active Application List File" to the Default.tal file verified/modified in TeleFlow LineList.
- Make sure "Log Directory" is a valid directory path.
- Check "Unlimited Log File Size".
- Set "Log Lines" to 2000.
- Check "Start TeleFlow Service Automatically".
Before restarting the computer, ensure the following:
- The log directory for TeleFlow is empty (clear any files in it).
- The services for the telephony hardware will start automatically with Windows.
Once the steps above are complete, restart the computer. After logging in:
- Wait a couple minutes before proceeding with the remaining steps.
- Verify that board services have started.
- Run TeleFlow Monitor to see if your applications are running with green lights, or if they have stopped with errors (red lights).
If the system has started with green lights, call the phone number to reach the system to see if it answers.
If it starts with red lights, review the logs. The logs should have only a single attempt to start the application and wait for an incoming call. This means the log will show the minimum amount of output with whatever error(s) are preventing the system from running normally.
