CallCapture

From TeleFlow

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-	Coming soon.	+	==TeleFlow CallCapture==
		+	Record, monitor, store and archive calls with TeleFlow CallCapture. This robust component provides a complete solution to ensure all calls are recorded and stored in a compressed format on the server's hard drive. The solution processes conversations unattended, and allows for convenient backup and retrieval of voice recordings. TeleFlow CallCapture includes a feature-rich graphical interface, flowchart-based call rules definition environment, customizable search capabilities, provides real-time agent observation and recording,variable speed playback with pitch-shifting, advanced reporting options, archiving application, and many other valuable tools.

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Revision as of 03:18, 3 March 2008

TeleFlow CallCapture

Record, monitor, store and archive calls with TeleFlow CallCapture. This robust component provides a complete solution to ensure all calls are recorded and stored in a compressed format on the server's hard drive. The solution processes conversations unattended, and allows for convenient backup and retrieval of voice recordings. TeleFlow CallCapture includes a feature-rich graphical interface, flowchart-based call rules definition environment, customizable search capabilities, provides real-time agent observation and recording,variable speed playback with pitch-shifting, advanced reporting options, archiving application, and many other valuable tools.