CallCapture
From TeleFlow
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| - | + | Record, monitor, store and archive calls with TeleFlow CallCapture. This robust component provides a complete solution to ensure all calls are recorded and stored in a compressed format on the server's hard drive. The solution processes conversations unattended, and allows for convenient backup and retrieval of voice recordings. | |
| - | Record, monitor, store and archive calls with TeleFlow CallCapture. This robust component provides a complete solution to ensure all calls are recorded and stored in a compressed format on the server's hard drive. The solution processes conversations unattended, and allows for convenient backup and retrieval of voice recordings. TeleFlow CallCapture includes a feature-rich graphical interface, flowchart-based call rules definition environment, customizable search capabilities, provides real-time agent observation and recording,variable speed playback with pitch-shifting, advanced reporting options, archiving application, and many other valuable tools. | + | |
| + | TeleFlow CallCapture includes a feature-rich graphical interface, flowchart-based call rules definition environment, customizable search capabilities, provides real-time agent observation and recording,variable speed playback with pitch-shifting, advanced reporting options, archiving application, and many other valuable tools. | ||
| + | |||
| + | ===Software Components=== | ||
| + | * Reviewer / Port Listener | ||
| + | * Port Configuration | ||
| + | * Archiver | ||
| + | * Monitor & Server | ||
| + | * Scheduler | ||
| + | * Agent Manager | ||
| + | |||
| + | ===Features=== | ||
| + | * Provides real-time agent observation and recording | ||
| + | * Monitor and record voice and radio calls | ||
| + | * Capture fax transmissions with add-on module | ||
| + | * Support for both trunk and station-side recording | ||
| + | * Listen in live remotely via TCP/IP | ||
| + | * Logging with caller ID, ANI and agent information | ||
| + | * Support for all popular PBX systems | ||
| + | * LAN/WAN accessible | ||
| + | * Extensive search and filtering capabilities | ||
| + | * Management and audit reports | ||
| + | * Hardware independent | ||
| + | * Highly compressed voice files for standardized file retrieval and review | ||
| + | * Variable speed playback with pitch-shifting | ||
| + | * Visual scheduler | ||
| + | * Support for ANSI standard SQL databases | ||
| + | * Scheduling and filtering of available ports based on call rules | ||
| + | * Support for Ai-Logix SmartTAP voice cards | ||
| + | * May be archived to any digital media | ||
| + | |||
| + | ===Images=== | ||
Revision as of 05:05, 3 March 2008
Record, monitor, store and archive calls with TeleFlow CallCapture. This robust component provides a complete solution to ensure all calls are recorded and stored in a compressed format on the server's hard drive. The solution processes conversations unattended, and allows for convenient backup and retrieval of voice recordings.
TeleFlow CallCapture includes a feature-rich graphical interface, flowchart-based call rules definition environment, customizable search capabilities, provides real-time agent observation and recording,variable speed playback with pitch-shifting, advanced reporting options, archiving application, and many other valuable tools.
Software Components
- Reviewer / Port Listener
- Port Configuration
- Archiver
- Monitor & Server
- Scheduler
- Agent Manager
Features
- Provides real-time agent observation and recording
- Monitor and record voice and radio calls
- Capture fax transmissions with add-on module
- Support for both trunk and station-side recording
- Listen in live remotely via TCP/IP
- Logging with caller ID, ANI and agent information
- Support for all popular PBX systems
- LAN/WAN accessible
- Extensive search and filtering capabilities
- Management and audit reports
- Hardware independent
- Highly compressed voice files for standardized file retrieval and review
- Variable speed playback with pitch-shifting
- Visual scheduler
- Support for ANSI standard SQL databases
- Scheduling and filtering of available ports based on call rules
- Support for Ai-Logix SmartTAP voice cards
- May be archived to any digital media
Images
