CallCapture

CallCapture

From TeleFlow

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Record, monitor, store and archive calls with TeleFlow CallCapture. This robust component provides a complete solution to ensure all calls are recorded and stored in a compressed format on the server's hard drive. The solution processes conversations unattended, and allows for convenient backup and retrieval of voice recordings.
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CallCapture is a suite of software applications built on TeleFlow Server. CallCapture will record, monitor, store and archive calls. This solution provides a complete solution to ensure all calls are recorded and stored in a compressed format on the server's hard drive. The solution processes conversations unattended, and allows for convenient backup and retrieval of voice recordings.
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TeleFlow CallCapture includes a feature-rich graphical interface, flowchart-based call rules definition environment, customizable search capabilities, provides real-time agent observation and recording,variable speed playback with pitch-shifting, advanced reporting options, archiving application, and many other valuable tools.
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CallCapture includes a feature-rich graphical interface, flowchart-based call rules definition environment, customizable search capabilities, provides real-time agent observation and recording,variable speed playback with pitch-shifting, advanced reporting options, archiving application, and many other valuable tools.
===Software Components===
===Software Components===

Revision as of 05:12, 3 March 2008

CallCapture is a suite of software applications built on TeleFlow Server. CallCapture will record, monitor, store and archive calls. This solution provides a complete solution to ensure all calls are recorded and stored in a compressed format on the server's hard drive. The solution processes conversations unattended, and allows for convenient backup and retrieval of voice recordings.

CallCapture includes a feature-rich graphical interface, flowchart-based call rules definition environment, customizable search capabilities, provides real-time agent observation and recording,variable speed playback with pitch-shifting, advanced reporting options, archiving application, and many other valuable tools.

Software Components

  • Reviewer / Port Listener
  • Port Configuration
  • Archiver
  • Monitor & Server
  • Scheduler
  • Agent Manager

Features

  • Provides real-time agent observation and recording
  • Monitor and record voice and radio calls
  • Capture fax transmissions with add-on module
  • Support for both trunk and station-side recording
  • Listen in live remotely via TCP/IP
  • Logging with caller ID, ANI and agent information
  • Support for all popular PBX systems
  • LAN/WAN accessible
  • Extensive search and filtering capabilities
  • Management and audit reports
  • Hardware independent
  • Highly compressed voice files for standardized file retrieval and review
  • Variable speed playback with pitch-shifting
  • Visual scheduler
  • Support for ANSI standard SQL databases
  • Scheduling and filtering of available ports based on call rules
  • Support for Ai-Logix SmartTAP voice cards
  • May be archived to any digital media

Images

Image:Callcapture1.png