CallCapture
From TeleFlow
CallCapture is a suite of software applications built on TeleFlow Server. CallCapture will record, monitor, store and archive calls. This solution provides a complete solution to ensure all calls are recorded and stored in a compressed format on the server's hard drive. The solution processes conversations unattended, and allows for convenient backup and retrieval of voice recordings.
CallCapture includes a feature-rich graphical interface, flowchart-based call rules definition environment, customizable search capabilities, provides real-time agent observation and recording,variable speed playback with pitch-shifting, advanced reporting options, archiving application, and many other valuable tools.
Software Components
- Reviewer / Port Listener
- Port Configuration
- Archiver
- Monitor & Server
- Scheduler
- Agent Manager
Features
- Provides real-time agent observation and recording
- Monitor and record voice and radio calls
- Capture fax transmissions with add-on module
- Support for both trunk and station-side recording
- Listen in live remotely via TCP/IP
- Logging with caller ID, ANI and agent information
- Support for all popular PBX systems
- LAN/WAN accessible
- Extensive search and filtering capabilities
- Management and audit reports
- Hardware independent
- Highly compressed voice files for standardized file retrieval and review
- Variable speed playback with pitch-shifting
- Visual scheduler
- Support for ANSI standard SQL databases
- Scheduling and filtering of available ports based on call rules
- Support for Ai-Logix SmartTAP voice cards
- May be archived to any digital media
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