Prototyping a Voice Application

From TeleFlow

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Revision as of 18:40, 23 May 2008

The following section provides some examples on how to easily prototype your application using wiki format. If you would like the companies who operate on this website to quote on a project for you, please join this wiki to create an account, and then prototype according to the following guidelines. You will then need to request a quote from our messages board.

Contents 1 Prototyping a Voice Application 2 Example 2.1 Call Begin 2.2 Enter Account 2.3 Speak Balance 2.4 Goodbye

Prototyping a Voice Application

• Create a label like this: ===Label===
• Conventions for what the voice system will speak <pre>Hello, and thank you for calling...</pre>
• Describe what happens in regular text: System will then find information in a database
• Define use entry with under scores: <u>Enter 6 digit account number</u>
• Indicate flow with: [[#Label]]
• Use Stars (*) to indicate options * If something happens, goto [[#Label]]

Example

The following is an example of how to use the above wiki conventions to prototype a voice application.

Call Begin

System answers someone calling our 1.800 number.

Hello, and thank you for calling ABC Company.

Enter Account

Please enter your 6 digit account number to get started

Caller enters 6 digit account number

System then looks up account and balance in the database

• If not found, then #Enter Account
• If found, then continue

Speak Balance

Your account balance is $123.56

Goodbye

System hangs up.