Prototyping a Voice Application
From TeleFlow
The following section provides some examples on how to easily prototype your application using wiki format. If you would like the companies who operate on this website to quote on a project for you, please join this wiki to create an account, and then prototype according to the following guidelines. You will then need to request a quote in general questions forums or contact us.
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Prototyping a Voice Application
- Create a label like this: ===Label===
- Conventions for what the voice system will speak <pre>Hello, and thank you for calling...</pre>
- Describe what happens in regular text: System will then find information in a database
- Define use entry with under scores: <u>Enter 6 digit account number</u>
- Indicate flow with: [[#Label]]
- Use Stars (*) to indicate options * If something happens, goto [[#Label]]
Example
The following is an example of how to use the above wiki conventions to prototype a voice application.
Call Begin
System answers someone calling our 1.800 number.
Hello, and thank you for calling ABC Company.
Enter Account
Please enter your 6 digit account number to get started
Caller enters 6 digit account number
System then looks up account and balance in the database
- If not found, then #Enter Account
- If found, then continue
Speak Balance
Your account balance is $123.56
Goodbye
System hangs up.
