TeleFlow Step 0120
From TeleFlow
Record Step
Records an audio file. Recordings finish when the caller presses a touch-tone to terminate the recording, when a set amount of silence is detected, or when the maximum recordable time limit is reached. The most common use for this function is to create voice mail, or record caller responses to questions.
Properties
Voice file: Directory path to and filename of the audio file to record to. E.g.: C:\IVRApp\Vmail\message.wav or @VOXFILE
Voice type: Indicates the audio file format to save the recording to. Consult the following table for additional information about the types.
| Voice Type | File size / minute | Telephony cards supported |
|---|---|---|
| WAV (8kHz 16 bit PCM Mono) | 960 kb/min | Usable for all cards except Dialogic |
| VOX (Dialogic) | 240 kb/min | Only format available on TeleFlow's Dialogic implementation |
| VCE NMS - 24kps | 180 kb/min | NMS compressed format |
| GSM 6.10 (13 kps) | 98 kb/min | Ai-Logix only |
| By File Extension | as above | Records to the format indicated by the file extension, such as .WAV or .VCE. |
Do not play start recording tone (beep): If checked, this indicates the Record step should not play a tone/beep just prior to recording the audio file.
Interruptible: If checked, the caller can interrupt a voice message recording by pressing any telephone button. If not checked, the recording time will last for the full duration defined in maximum seconds recordable.
Maximum time recordable (ms): Defines the maximum recording length (in seconds) of the voice message. A setting of '0' means there is no time limit. When the maximum time is reached, the Record step follows the success path. e.g.: 60000 or @MAXTIME
Silence TIMEOUT (ms): The maximum silence time (I.e. Time there is no sound to record, usually because the caller stopped talking) the step will wait before ending the recording. The @RECORD_RESULT system variable provides codes that indicate the way in which the recording completed.
Action Steps
Fail: The message record failed. This may occur for a number of reasons, but the most likely cause is that the voice message file was already opened by another process. Invalid file names will also cause the process to follow this path.
Time Out: If the caller does not speak before time runs out (see Silence TIMEOUT above), this path will be followed.
Related Steps
Play
Copy File
Beep
Set Volume
