TeleFlow Dictation
From TeleFlow
This medical dictation application provides the freedom to record dictations with any touch tone phone. This TeleFlow solution includes a TeleFlow Application, PHP for provisioning and reports, and can be customized for any TeleFlow Enterprise environment solution by modifying flowcharts with the TeleFlow Designer development environment, and modifying PHP.
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Overview
TeleFlow Dictation can be used to manage all telephony-based dictation needs within an organization, or offer a hosted solution with this flexible package. TeleFlow Dictation is a pre-built plug-in component, and may be customized and added to current TeleFlow applications, or be used as a stand-alone dictation solution.
TeleFlow Dictation offers full control of recording, replaying, editing and management of voice files by pressing touch tones on a telephone keypad.
Once completed, the TeleFlow system can then immediately send the dictation for transcription via email, a local computer network or through the Internet using a secure transfer protocol.
TeleFlow Dictation can be customized with the following:
- business rules
- route dictation files via email, network, ftp or internet connection
- administration menu customization
- user menu customization
- multiple location, with separate billing, and dictation file delivery for each location
- company-level custom prompts
This medical dictation application is available for implementation using the TeleFlow Enterprise environmeng.
Dictation Functions
The basic (open source) version of TeleFlow Dictation is called OpenDictation and includes the base TeleFlow application along with supporting PHP for provisioning and reports. Refer to the OpenDictation section for screen shots and open source files. The following applications components are provided for the basic application:
Provisioning
Adding clients and physicians is achieved using XML requests for MedicalRelay Provisioning. HTTP requests can be initiated from your current provisioning environment, or done via a custom application connecting to your customer management environment using SQL statements. Refer to the Dictation Provisioning section for information on default command structure.
Management
A management webpage is available to monitor use of the dictation application. This page includes access to reports, system health, current status, and also includes the ability to recall a dictation for immediate download.
Database
The default database for OpenDictation is MySQL, but can be replaced with any standard database. Refer to the Dictation Data Dictionary section for information about database structure.
Complete System
The complete system for this environment includes all the functions listed in the basic version as well as secure transfer, dictation compression, advanced reporting, and provisions for additional options. For more information on the complete version of TeleFlow Dictation, please contact engenic.
Other Options
Additional functionality is available from contributing organizations.
Secure Transfers
If you are transferring private information to a remote FTP server, a secure transfer application is available.
Dictation-Transcription Management
The Dictation-Transcription Management tool is an easy-to-use and affordable Internet-based solution that seamlessly automates the dictation-transcription process. Medical and legal transcription firms, hospitals, insurance companies and data entry service providers can use this tool to manage the entire process.
DTM provides medical transcription services to several hospitals, private clinics and crown corporations. This workflow management tool centralizes all the information in one location and allows physicians, transcriptionists and managers to completely manage and share all the necessary information.
- Admin sections for transcriptionist, manager and physician
- Interface to dictation system
- Physicians can submit work created with PDAs
- Dictation transcription tracking system
- Batch upload and download of audio and Word files
- Customization of document templates
This management tool is available from InSpot. Please contact engenic for more information.
